RBC Insurance Home Insurance Reviews

I switched to RBC after discovering that their rate was a couple of hundred dollars less than my previous insurance company. After their home inspection they required a plumber's assessment because the water pipe attached to the heater had 'corrosion'. We then had a plumber come to assess the pipe and he noted that it was only calcium build up from a previous old water drip. We provided RBC with the plumber's report and they told us that it wasn't acceptable, we were required a plumber's report for now, the entire house. I asked them that this was not what was asked on in the initial inspection report, yet the call taker, who had no experience in plumbing or house assessments, was adamant that in order to continue insurance with them they required this report. Despite their own inspector not asking for this.

When asked to speak to a supervisor, I was initially denied and eventually the call was disconnected, of course I had to call them back because after waiting they didn't return my call. After experiencing their poor customer service again, I chose to return back to my previous insurance company and had told RBC to cancel my policy with them and I also told them that once our mortgage was up, we will also be switching banks. At this point they said that they suddenly said that the plumbers report was waived...... At this point after the hassle we had gone through, we decided to return to a real insurance company, not a bank.

RBC is terrible, they got agents pretend to be friendly but all they do is up sale the heck out of you. I had a gut feeling that they cheat and lie to get your pay them first and does't really cover anything. Later on it proves me right, I had a sewage backup and they denied the coverage with all kinds of excuses. And when I decided to cancel my vehicle insurance with them they immediately jacked up my current home insurance by 20% to deter you from leaving them.

I just had a recent claim from RBC because of the water damage coming from my roof, The emergency people from Strone did a pretty good job cleaning the damage but never got a containment temporary fix, but the Adjuster who handles my claim was so horrible service, first of all it her at least 2 weeks that the damage was not covered due to my roof has deteriorated, mind you my roof is only 14 years, no temporary fix has been done during the wait time. Secondly I took a second opinion from another roofer and they saw 3 missing shingles, I sent her the photos just to confirm if that is enough to be covered by the insurance, sent her (Jafri N.) several emails and left her several voicemail and never got a reply back, CUSTOMER SERVICE IS SO HORRIBLE, ITS TIME TO SHOP AROUND WITH ANOTHER INSURANCE PROVIDER

They wouldn't insure us due to the garage having heat. They where alarmed when i said we weren't only going to store cars in the garage. So if you use a garage for anything, i mean anything other than storing a car, don't even bother asking them, waste of an hour of my life i won't ever get back.

I moved several months ago and had the exact same amount of tenants insurance in my new place. I got a quote over the phone for the same price (within a dollar). then received that quote by mail. A week later, RBC sent me 3 written quotes for 100%, 50%, and 70% higher even though my insurance hadn't changed at all. They randomly went into my bank account and took out the higher rates several times in a one month period. I know that mistakes happen so I called expecting RBC to acknowledge going into my bank account illegally, refund my money and accept their first quote as the correct one. It took many months to clear things up, they were completely rude and unapologetic, never called back when they said they would and awful to deal with even though all of the mistakes were made from their staff and of course to their benefit. Had I not kept the copy of the original quote , called and wrote to the Ombudsman many times , and kept on it, RBC would have never refunded me the money they illegally took. Horrible service. Never deal with them.