RBC Insurance Home Insurance Reviews

The worst experience I have ever had dealing with a service provider of any sort. Cheaper rates, but you get what you pay for. They need to hire qualified people, assuming most calls are liaising through an overseas call center. It took 3 times before they got my name corrected on my policy - language barrier a probability on their end - policy had to be reissued each time. Then when I canceled I was sent a letter claiming I had outstanding balances and threatened to send to collections; the person I dealt with to cancel told me they would charge my credit card same as I had been doing for 3 years. I received no notice for payment, no communication, until a threatening letter. Top all this off with the ridiculous phone wait times. Be prepared to wait 1-2 hours or longer, even if the estimate tells you 15 minutes. Just awful, many options out there for insurance coverage, this outsourced excuse for a company is not one of them. Thankfully I didn't have to put in a claim.

I phoned RBC Insurance to ask for their address because I needed to mail my cheque for the next 12 months of home insurance coverage. First of all, I had a hard time understanding the man, who was either Pakistani or Indian. He took all my information, which is normal to do but put me on hold for 24 minutes! He kept coming back to the phone telling me that he just had to verify some information. He did that 6 times and finally, I just hung up, without getting a simple thing, like a mailing address. He did not bother calling me back to ask why we were cut off or if there was something wrong. I cancelled my auto insurance with RBC 4 months ago because they were useless answering my questions and looks like I'm doing the same thing regarding my home insurance. They have gotten worse since AVIVA took over!