Awful customer service
by Rick on Aug 2, 2024
1 out of 5 stars
The waiting time to speak to an insurance advisor at RBC Aviva is more than 2.5 hours and they are saying to save more money by buying RBC insurance :) Can you please save my time, my time as a customer has value!
Note to RBC, if you are going to make people wait for 2 hours on hold please don't try to sell us more stuff or hire more staff...
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I love having to repeat myself multiple times because their employees can't speak or understand basic English.
It's almost like it's their goal to get you frustrated. Then they put you on hold and hang up on you.
I really regret switching to these guys, I'll be shopping for a new company soon.