State Farm Home Insurance Reviews

I will start with the facts. They are, about a year ago I had some missed payments. I had had my identity stolen and was having some issues with payments. I sorted it out, and did not have another missed payment until January. There were some extenuating circumstances to that one. I received a replacement credit card in December, days before Christmas. Same card number, different expiry date. With the craziness of Christmas, it simply did not occur to me that I needed to call to update the info. By Boxing day, I was deathly ill with the flu. I am asthmatic, so when I say deathly ill, I mean deathly ill. I did not get out of bed for nearly a month. All of my mail went unopened until the end of the month. Which is when I realized that my January payment had bounced because of not updating the info, I immediately called and made the payment. I also asked the girl I was talking to, to prepay February, right then. She stated that she had and that it went through. I then called the credit card company, I specifically asked if both payments from State Farm were showing as gone through. I received an unequivocal yes, both payments had gone through. We now get to near the end of February. I get a call from State Farm saying that I need to sign a form for the "new" credit card. I sent my son (I am disabled and have mobility issues) with a signed note that authorized the use of the card in the hopes it would be sufficient. State Farm sent back a form, saying that the note was not. I got another call, one that was just to confirm that I had received the form and to inform me that it needed to be returned immediately. I was discussing this with the person on the phone when suddenly I was passed to someone else and told that my insurance was cancelled. This was the first indication to me that anything might be wrong. I did not, in February, receive a phone call or letter, as, apparently, the office did not put through the prepayment for February. (The fact that that the credit card company confirmed that it had is a whole other issue I am taking up with them). Because I have had my identity stolen, the credit card company has instructions to not let any payments go through with out my prior consent, and as they had confirmed that 2 payments had gone through, they did not have the needed consent for a February payment.) The agent, Louise D. was not willing to even listen to the sequence of events as I understood them. At no time was I asked for a payment, which I could have authorized immediately. After 20 years of being a loyal customer, with not a single claim ever made, I was very rudely shut down and told I wouldn't be dealt with anymore. Also, as I understand it, by law I am supposed to receive written notice that my insurance is being cancelled. Although I did receive a letter in January, I made the payment and was told everything was fine, so I have not received anything from February, which is against the law. The insurance office is claiming that the January letter is sufficient, in which case they should not have taken my January payment or that they need to send me something for February. (As advised to me by a lawyer.). My advise is to stay far, far away from State Farm. They are not the good neighbour that is there, they are that bad neighbour who makes your life a nightmare.

The worst experience ever .. they kept cheating the system to save money. They have the worst contracrors that caused more damage and they didnt want to take any responsibility. They said "Go sue tge contractor" .. be ware of this company and better off . Do t go there .. zero zero zero ..

The worse experience ever, I got my car stolen and I was insure with state farm. State far never pay me for the car being stolen. State farm believe the car will come back to me one day and that was enough excuse for them not to pay me. 15 years later I’m still in debt because of making my car payment and my stolen car no where to be found. I thought I could trust state farm, but definitely state farm is not to be trusted. State farm is only good for taking your money but not when is their turn to pay up.

Jan 2015 my home had a water line break in our main floor bathroom toilet which flooded the partial main floor and leaked down the ceiling of the basement and walls and floor etc you can imagine and we had just finished a two year project of updating the main floor and basement. We called our State Farm insurance broker George R. and he called in the claim to State Farm and then the service master people came and removed the water, contents and did a remediation. We had to call State Farm back several times to have them send a adjuster to estimate the damage. We tried to communicate with the adjuster many times by phone and email but had no reply and then we waited approx 2-3 months before we heard from our adjuster and when we heard back she told us to go and find a contractor and submit some quotes to State Farm and they would review them. I must admit I was expecting State Farm to take care of the claim and not put these responsibilities on me since this was out of my ability but State Farm was adiment that they would do nothing to assist with contractors but would only see if the quotes were cheap enough to proceed eventually we found a contractor and this pissed service master off because they were expecting the work to be given to them. The work started in may due to these delays and the amount of work put on us to find a contractor and pick out replacement parts we had to do everything to get things started. The original estimate from State Farm came in around $20,000.00 which I knew was not correct so each time we moved into the project I had to spend several hours going over the quote from State Farm to make sure the amounts covered the cost, this went on until the job was completed, I was responsible for overseeing the entire project from start to finish as well as begging State Farm for money to pay the contractors I even tried to get help from our insurance broker George R. and he was of no help at all. Another problem we had was that the mortgage company held back 10% of every cheque that was sent to me and I had to carry the cost on my own. We submitted a bill to State Farm for my time and my families time for the past year and they did not care that we had done all this work as a general contractor to oversee, scrutinize, source out contractors for various parts of the work to be done, communicate with State Farm which they were very slow to respond, book and arrange the work schedules and to recheck and make sure the work was done with the money allowed. The total cost in the end has come to around 75,000.00 plus other cost for other items and personal effects and now we are being told our time and management was worthless by our claims people Brendon S. and his manager Allison. Please keep in mind with State Farm you must be ready to do all of this work and oversee every detail rite to the end and then wait and hope you did not miss anything because it is all on your shoulders right to the end. Reviews of this type do not contain the arrogance and ongoing abuse that was put on me and my family and expressed to me during many calls for help as a consumer and policy holder I hope this will help you be careful when looking towards State Farm for coverage and help. As the cost to you will be in the tens of thousands of dollars out of your pocket for time and money while trying to keep your own job and manage the rest. State Farm is a horrible insurance company to deal with and will not recommend them or work with them in the future.