Don't go near TD insurance
by mary on Aug 4, 2020
1 out of 5 stars
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My building policy was changed, I tried to call TD insurance and get a hold of them. However, I have had the most frustrating call experience. On the first day, I was on the call for 1.5 hours and they hung up on me. On the second day, I was on the phone again for 1 hour and no result again. On the third day, I was on the phone for nearly 2 hours and no response again. So, I tried to call TD bank instead and complain about my experience. They finally transferred me to an agent and the agent told me she will call me in 24-48 hours with a new quote. A week is passed and no one called me. So, I tried their online chat this time. I was waiting for 1.5 hours until it is my turn and the agent told me he cannot get access to my account unless I am registered via MyInsurance. I tried to register and faced an error that you need to call this toll free number I have been calling for the past few days. The agent basically refused to help me and referred me to the call that none responded. I honestly want to cancel my insurance and there is no way to get a hold of someone to at least cancel the insurance. Worst insurance ever...