Bad customer services
by Phillip Khuu on Mar 18, 2021
2.5 out of 5 stars
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(228 reviews)
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September 8, 2020 - currently on hold for 2h 45m and STILL waiting! No callback option? Unable to sign in to an online account. Horrible!
As many comments are already here. I am a LONG time customer of TD Meloche Monnex. Have 2 auto and 4 home policies with them. Good grief is it nearly impossible to connect with anyone live! Tried the phone. Nothing. Try the online chat... nothing. As far as I can tell the rates are competitive, however, If you can't invest in resources to serve your customers, there are others who will...
Are you a condo unit tenant? Remember that neither your condominium corporations' policy nor your landlord's insurance policy protects you as a tenant (3rd part liability, contents, etc.). If you do not have your own insurance policy, get your condominium insurance quote today.
Getting ahold of customer service representatives is nearly impossible. Emails go unanswered and the hold times on the phone and online chat are HOURS. Once I actually get ahold of someone they are always very friendly and helpful but it's insane how long the wait times are.
Every time at renewal time, the rates increase so I have to phone in to ask for an explanation. The guy said there is something wrong with the system and will call me back, 3 days now and he hasn't called me back. 2 years in a row now that they did that and nobody calls you back. I have to call in again and the wait time is stupidly long.
FYI, Ask the questions and they will help you reduce the rates back.