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TD Insurance Home Insurance Reviews

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(228 reviews)
TD Insurance
1.4 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

Policy coverage
12.5%
Rates in bundle
12.5%

Top negative trending topics ?

Claim - adjuster
62.5%
Agent/rep attitude
50.0%
Agent/rep availability
50.0%
Claim processing time
37.5%
Agent/rep callbacks
25.0%
Agent/rep knowledge
25.0%
Cancellation experience
12.5%
Claim - denial
12.5%
Claim - fire
12.5%
Claim - flood/water
12.5%
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Agent/rep attitude (3) Agent/rep callbacks (1) Agent/rep knowledge (1) Billing/payments (6) Claim - flood/water (2) Claim - roof (1) Complaints/ombudsman (2) Email/message wait time (1) Home Insurance Quote (5) Insurance Rates, Prices (5) Online chat (1) Online quoting (1) Phone wait times (4) Plumbing (2) Policy changes experience (1) Policy coverage (6) Policy Switching, Cancellation (2) Rates at renewal (1) Rates competitiveness (2) Rates for long-term clients (1) Renewal experience (1) Sewer Backup (1) Website experience (1)
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Long wait times!!!

by Eric on Aug 28, 2020
2 out of 5 stars

As many comments are already here. I am a LONG time customer of TD Meloche Monnex. Have 2 auto and 4 home policies with them. Good grief is it nearly impossible to connect with anyone live! Tried the phone. Nothing. Try the online chat... nothing. As far as I can tell the rates are competitive, however, If you can't invest in resources to serve your customers, there are others who will...

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Review topics
Online chat Phone wait times