TD Insurance Home Insurance Reviews

As many comments are already here. I am a LONG time customer of TD Meloche Monnex. Have 2 auto and 4 home policies with them. Good grief is it nearly impossible to connect with anyone live! Tried the phone. Nothing. Try the online chat... nothing. As far as I can tell the rates are competitive, however, If you can't invest in resources to serve your customers, there are others who will...

I've been with TD for about 3 years. Initially, they were a great company to deal with regarding insurance and claims. I'm moving and thought to change my renter's insurance to my new address. I figured it would be a quick 30-minute phone call but I was wrong. it took 5 HOURS to get a hold of someone. I just got my paperwork in the mail regarding my change to find out that they are charging me $133 for changing my address. On top of that, I am now paying for my old and new place (double rent insurance). Now I get to be on hold for hours again but this time it will be a cancellation of all my policies!

I had my basement flooded. Day four after flood and claim and can not reach anybody. Nobody came or did anything so I started to renovate myself as while house started to stink...

I have tried for several days to get a hold of a TD representative to tell me why my insurance has gone up with absolutely no luck; each time I waited nearly an hour, either they hang up or I gave up waiting. I am glad I haven't had to submit a claim, I will definitely switch!

I just received my home insurance policy from TD and found it's incorrect and different from what I was told on the phone with the TD insurance service line. So I tried to call - a few times so far, each time I waited for about 1 hour and no one has answered my phone.

This company is terrible. I had a claim and they took two months to get it fixed when my neighbour`s insurance had it fixed in a week. They always take the maximum amount of time to get the paperwork processed... When they say no more than 10 business days you can be sure they will get back to you at 5 pm on the 10th business day. The adjuster was confusing and did not take ownership - I always had to follow up with him and he would sometimes take over a week to email me back. The wait time to talk to these people on the phone has always been 40 minutes or more - no matter what time of the day. They also try their very best to not follow through on the claim and will leave you having to pay for things you thought for sure would be covered. I have tried to call them 4 times to cancel my insurance and have waited over 2 hours on the phone... Stay far away from TD.

The worst phone delay, now 2.5 hours, I've ever experienced, just to get an answer to our policy. I now have no confidence we'd get any better service on a potential claim.

On 13th June 2020, my SUV and two houses were damaged and it been two months and I am nowhere yet. I probably spent over 60 hours on calls with them and the adjusters won't even answer or call back, also they will not reply to the emails. Finally, they are paying for one of my houses and the payment amount is 50% which actually will cost me to fix the house. I WILL NOT RECOMMEND TD insurance at all. Find a better company!

I was with TD insurance for 3 years and I cannot recommend this company at all. Every time I call them I would be put on hold for hours.
Each year they would increase the premium despite I made no claim and after 3 years it went up 50%. So I called them and cancelled a few days before the renewal day (was on hold for 3 hours). Despite that, they still took money from my account and no refund yet after 6 weeks. I tried to call them for follow-up but I was put on hold again for 4 hours and the line just dropped.
Funny that they wrote "the amount will be deposited in your account shortly" in the cancellation notice.

My building policy was changed, I tried to call TD insurance and get a hold of them. However, I have had the most frustrating call experience. On the first day, I was on the call for 1.5 hours and they hung up on me. On the second day, I was on the phone again for 1 hour and no result again. On the third day, I was on the phone for nearly 2 hours and no response again. So, I tried to call TD bank instead and complain about my experience. They finally transferred me to an agent and the agent told me she will call me in 24-48 hours with a new quote. A week is passed and no one called me. So, I tried their online chat this time. I was waiting for 1.5 hours until it is my turn and the agent told me he cannot get access to my account unless I am registered via MyInsurance. I tried to register and faced an error that you need to call this toll free number I have been calling for the past few days. The agent basically refused to help me and referred me to the call that none responded. I honestly want to cancel my insurance and there is no way to get a hold of someone to at least cancel the insurance. Worst insurance ever...