Wawanesa Home Insurance Reviews

We had a hail claim from 2023 and They sent an adjuster out to check on our damage. They said we didn’t have any hail damage in our roof, minimal damage in siding, little damage on hot tub cover and no other damage. My son was up on the roof and took pictures, there was damage. Had two roofing companies come out and both stated there was damage and 80% of the houses on our block got their complete roofs redone. We have huge cracks and holes in our siding and hot tub cover, pits in our deck and fencing that took chips out of the wood and missing stain, and a roofer took pictures and circled all the points of impact on our roof. They said the guy who did our inspection was let go, and we would get another inspector to come out and re-inspect it. When we got it re-inspected, it turned out to be the same guy as last time. This time he said there was some damage and would cover 1 bundle of shingles. They sent me an email basically stating they were doing me a favor by inspecting it again. The manager would not do anything. They said we would have to get a HAAG roofer out to complete an inspection. Our house is 10 yrs old, and houses built less than that got complete roofs done. Horrible company to deal with, rude, disrespectful and incompetent to what they do.

Too much to tell about the misery this company put me through. Had a major leak, and they avoided calling me back for months at a time. Sent out 2 absolutely unqualified adjusters on 2 separate occasions, got the run around for 8 hellish months, meanwhile they charged me for a claim that was ultimately refused after making me wait and watch all the damage being done to my house.

It took 3 months before I got my settlement.
I needed that claim money to replace the lost items, this are essential personal appliances and I have to suffer for an error cause by my insurance adjuster.
I will make sure to close my policy with this company.
Very disappointed and dissatisfied.

A pipe broke under my house and these awful people didn’t want to cover it. I had to put a public adjuster and only after 1 year as 2 months got they to paid for it. Then a tenant that we had upstairs damaged a little hose/pipe from the dishwasher and didn’t tell us for a week and so we had water damage on most parts of the kitchen and down to our garage. They tried to not cover again but after 3 weeks of talking back and forth and we reminding them about a public adjuster they decided to covered it. Now we received a letter from them saying that they will not cover us anymore. No only that, they made our claims public with lies for other insurance companies see it and make it difficult for us to find another insurance.
So if you are looking for home insurance wawanesa is NOT A HOME INSURANCE OR THEY DON’T UNDERSTAND WHAT INSURANCE IS FOR!
Scammers!!!!
I absolutely don’t recommend this business!

Worst company ever, beware would not recommend this to anyone, I was with them for 12 years and I had my first claim, they dragged me through the mud for 4 1/2 months then they denied my claim, now I need to go through a lawyer which will continue to drag. Worst customer service, ignorant, rude, horrible employees, Irene and Heather were the most horrible people I could have dealt with. Heather put my claim on hold for 1 month because she had a family emergency, never told us, didn’t return our calls and just horrible experience and people all around!!!

30 Year homeowner, with one previous claim. I went forward to put forth my second claim, only to be sent on wild goose chases, on quotes, estimates, reasons for caused damage etc. Only to come out with a declined claim. The same issue happened with the first claim, finally got the first one approved. Terrible adjusters who have little to no customer service skills. She even mentioned for me to read the "small print" on the policy. Just an awful experience! PLEASE if you read this switch your insurance provider today. Don't wait. After reading the other reviews I wish I would have changed YEARS ago. Excessive heat (by a fireplace malfunction, high winds and weather) caused damage to the exterior of the home. Any excessive heat or cold in which causes damage is not covered unless it's a fire inside or outside of the home.

I have had Wawanesa Insurance for over 12 years plus with one claim. I have four different policies: two homes and two auto insurance. In 2019 one of my homes was smoke damaged and I am still waiting to settle my case. An adjuster was unprofessional, horrible customer service. It was in the middle of winter in northern Alberta with three young children and no help from Wawanesa. I had to do what I had to do, anyway, there's a lot more to this story, but I wouldn't recommend to my worse enemy to Wawanesa. And I am actually going public to CBC GO PUBLIC! So they don't do anyone to what they did to me...