Wawanesa Home Insurance Reviews

What a surprise... After being a customer for nearly 20 years, claims-free, never late with payments, I received my house insurance renewal policy that went up by 128.45% year over year. I contacted my broker to see if there was a mistake and the answer I received was "this is the new amount". No reason or rationale provided. I filed a complaint with the Wawanesa ombudsman but to no avail. I was told that an increase in rates does not constitute a complaint. I was informed that my concern will be forwarded to a supervisor. I called my broker again this week for an update (Wawanesa does not deal/talk to their customers one has to go through the broker) but they had the same answer for me. Now, this is no longer about the $ - it is about the principle. I will switch the insurance provider and will warn customers not to deal with this company. I will see if a media outlet will take this on as well. Poor, poor customer service. I regret that I paid in all of those years!