Wawanesa Home Insurance Reviews

We had a hail claim from 2023 and They sent an adjuster out to check on our damage. They said we didn’t have any hail damage in our roof, minimal damage in siding, little damage on hot tub cover and no other damage. My son was up on the roof and took pictures, there was damage. Had two roofing companies come out and both stated there was damage and 80% of the houses on our block got their complete roofs redone. We have huge cracks and holes in our siding and hot tub cover, pits in our deck and fencing that took chips out of the wood and missing stain, and a roofer took pictures and circled all the points of impact on our roof. They said the guy who did our inspection was let go, and we would get another inspector to come out and re-inspect it. When we got it re-inspected, it turned out to be the same guy as last time. This time he said there was some damage and would cover 1 bundle of shingles. They sent me an email basically stating they were doing me a favor by inspecting it again. The manager would not do anything. They said we would have to get a HAAG roofer out to complete an inspection. Our house is 10 yrs old, and houses built less than that got complete roofs done. Horrible company to deal with, rude, disrespectful and incompetent to what they do.

Too much to tell about the misery this company put me through. Had a major leak, and they avoided calling me back for months at a time. Sent out 2 absolutely unqualified adjusters on 2 separate occasions, got the run around for 8 hellish months, meanwhile they charged me for a claim that was ultimately refused after making me wait and watch all the damage being done to my house.

My home was insured with Wawanesa Insurance for 28 years. My claim was initially approved in July 2018 and then in Sept. It was denied in 2018. Their 5 Step Concerns and Complaints process was a complete waste of time and I'm livid with them!
All the Department Heads disregarded my valid Concerns and Complaints. Their strategy is Delay Corresponding, Pass on the Apathy because Nobody Cares and they'll be sure to send you on a wild goose chase to waste your time. In January 2020 I began a very extensive study of the Personal Insurance Policy booklet published in May 2017 and found there is no "Inured Perils" for Property Coverage - Coverage A - Dwelling Building, aka Your Home. The Scam is "The Declarations which contain information that is unique to your insurance policy and which indicates the coverages you have purchased" does not provide coverages in the booklet. On the Declarations document under Property Coverage - Coverage A - Dwelling Building it looks like your home is insured for $$$. But in the booklet coverages do not exist. There is however a long list of "Specified Perils" under Section 1 - Loss and Damage Not Insured. I presented all of the proof to the Department Heads that their home insurance coverage is a Scam. It's a shame that Wawanesa Insurance which was founded in 1896 in the village of Wawanesa, Manitoba has sunk to a despicable level, scamming so many people with a false sense of home insurance coverages. It makes me Roar to Say Shame On Them!!!

Worst company ever, beware would not recommend this to anyone, I was with them for 12 years and I had my first claim, they dragged me through the mud for 4 1/2 months then they denied my claim, now I need to go through a lawyer which will continue to drag. Worst customer service, ignorant, rude, horrible employees, Irene and Heather were the most horrible people I could have dealt with. Heather put my claim on hold for 1 month because she had a family emergency, never told us, didn’t return our calls and just horrible experience and people all around!!!

I had equipment breakdown coverage. This March my furnace died in -35 degree weather. I had my furnace replaced while I was at work. Wawanesa denied my claim because I was supposed to have known that I was to buy many space heaters until the part for the furnace that may have fixed it could be flown in 5 days later. No mention of paying the huge electric bill I would have had though they said they would have reimbursed for the heaters. I have pets and cannot imagine being expected to have to heat my house unsafely this way. No number of space heaters would have prevented my pipes from freezing. The fire risk would have been high and stressful when I would have to go to work. Now my renewal came on Friday, Sept 11th due to being paid by Sept 15th. Four days of which I had to work all of them. Seems they delayed letting the insurance broker have the renewals in a timely manner. Crooks, because if people don't jump to pay they would have no coverage and the 4-day time frame makes people rush to pay without thinking it through. I will be without insurance for a few days because I want to check out my options even though I will pay more. Pay over $1000 thinking I have coverage knowing they will find any excuse not to pay out or go with another company and pay more for insurance that is actually usable.

They are scam artists and fraudulent and should be arrested! My parents have overland coverage and seepage. Their basement flooded due to 4 inches of rain in a matter of 2 hours and they won't cover it even though they paid for it! It has been appealed twice already. All they care about is the money coming in! Not their customers!

30 Year homeowner, with one previous claim. I went forward to put forth my second claim, only to be sent on wild goose chases, on quotes, estimates, reasons for caused damage etc. Only to come out with a declined claim. The same issue happened with the first claim, finally got the first one approved. Terrible adjusters who have little to no customer service skills. She even mentioned for me to read the "small print" on the policy. Just an awful experience! PLEASE if you read this switch your insurance provider today. Don't wait. After reading the other reviews I wish I would have changed YEARS ago. Excessive heat (by a fireplace malfunction, high winds and weather) caused damage to the exterior of the home. Any excessive heat or cold in which causes damage is not covered unless it's a fire inside or outside of the home.