Westland Insurance Home Insurance Reviews

I was honestly paying insurance fees for them for about 20 years. I had two floodings both were not my fault. The first deductible was $500, the second one already 5000. When I renewed policy the broker did NOT even mention such a drastic increase of deductible. It was done in very cunning and mean. As a result, I have to pay from my pocket $5000 to fix the damage. Do you need such a "wonderful" insurance company?

We had home insurance for one year, and although we thought the cost was expensive we decided to renew for the following year. We paid for the year in full. Approx. 4 months later they contacted us and asked for an additional $400. We were very upset because the cost was already really high, and we had paid for the year in full. Finally, after a lot of arguing back and forth, we agreed to pay an additional $200. Year 3, we found a new insurer, same coverage, $1000 less. We sent an email letting them know we will not be renewing and we have coverage elsewhere. They insisted that we attend the office and sign paperwork to cancel. They called repeatedly. This harassment continued for several weeks. Yet, someone we knew forgot to renew and they cancelled his insurance promptly. To us, they kept insisting that by law, unless we sign specific papers, they cannot cancel the insurance coverage.

I was dealing with Westland Insurance out of Ucluelet for the last couple of years. I had 2 cabins insured with them. At the end of the vacation rental season in the fall, I asked to have the 1 cabin that was insured for 1 vacation rental changed to the same policy as my other 1 which was for personal use. I had to call their main office approx. 5 times. Waited and waited for a response from Will and Carly. Finally, after a week of me calling them and calling them, I find out from Carly that the policy that I wanted to change the rental unit to the personal use 1 that they had sold me, she now says wasn't even valid. If I would have had a claim, she tells me that I wouldn't have even been covered. I had paid for both policies upfront. I then phone back and ask to speak to Will who tells me, oh, ya, if anything would have happened, we would have covered you... Come on??? Do you really think people are that stupid??? Lies, lies, lies! I am 44 years old and have owned properties since I was 20. Dealt with many insurance companies over the years. This was by far the worst possible service and not to mention, got thoroughly RIPPED OFF.

Was advised that Westland will no longer provide stand alone condo insurance next year but would cover it for this year as this is a recent change. Even got a letter asking if I wanted to continue with my coverage. When I called to renew I was told they no longer wanted to insure the condo. No explanation other than they no longer wanted to insure stand alone condos. When I stated that they had offered to insure for this year the response was "sorry we can't help you". Very disappointed as they did not uphold the action they had promised.