Westland Insurance Home Insurance Reviews

We had a flood in our home and contacted our insurance company Westland Insurance. They told us we were not insured and they couldn't do anything. You would think any decent person might ask "is your family safe"?
I switched from TD to BMO and the pre-authorized monthly payments didn't go through. They said they tried to call my old Vancouver phone number and send an email to my email my old email address.
My wife is the second person insured on our policy and has been a Westland Insurance customer for 11 years. They informed me that they have her phone number but did not need to contact her. A friend who previously worked for Westland Insurance informed us that they should have contacted our mortgage lender once the payments didn't go through.
They chose not to contact our mortgage lender and did the bare minimum to make sure that we were insured.
After we were denied our claim they refused to insure us again.

Found this company very quick to ensure renewal (taking my money), and very negative reception whenever I've inquired about potential claims (covering me in unfortunate events, i.e. - the service I was paying for). They didn't end up allowing the first attempted claim (water damage to my storage space), nor the second claim (roommate's expensive bike stolen) even though they had taken the roommate's name and birthdays (they were unclear about if this meant the roommate was covered, and didn't even know themselves when I phoned about the claim). Whenever I phoned about these claims, they started by reminding me it would "count against me," rather than being supportive and showing any form of concern or willingness to help. I highly recommend finding a different insurance agency.

No one called or came out when I called when my waterline broke. I had never had a claim (this is my second house insurance within them, my family has/HAD 7 homes insured through them as they took over a family insurance company), so I had no idea what to do. They did not show up or call so I called a repair company. They didn't remove all the drywall, only some, but told me that the insurance company told them what they can do. It's still not fixed, they haven't given me any $ AND they asked for some photos this year- I replied with photos (they told me I had until December, I said I could do it by August and did). I sent photos and in December received ancheque. No info. It was only 600$ so not for my claim. I just found it they cancelled my insurance with NO NOTICE in AUGUST. Quality service people. Quality. I won't even insure my car there again. I asked for my previous info and they called to confirm my identity and STILL, still haven't even emailed it to me. I'd rather beat my head against a wall than deal with them.