Westland Insurance Home Insurance Reviews

Westland Insurance are the kindest insurance company when taking money for annual premiums, but should you ever have a claim, they will do whatever it takes to "NOT" pay anything for a claim. They deny a claim based on an excuse, so you prove that excuse wrong and then suddenly another denial based on a new excuse. Cycle repeats. They even tried to blatantly make up a physically impossible scenario as an excuse. Just BEWARE is all I can say.

Had house insurance with them for a number of years. Thought it was a little expensive, but it was close and convenient. This year renewal cost doubled. Over $2,000 more than competitors. Gave them the chance to review the costs and after a “thorough review of my insurance needs”, they dropped the cost to be in line with everyone else. Three months after the policy was paid in full, they demanded an additional $2,600, more than their original quote. After dealing with the agent, as the manager is uninterested in even talking to me, they adjusted the demand to $1,400 and sent me a letter stating my policy I paid for 3 months earlier was cancelled and I had an outstanding amount owing to renew the current policy. I have heard from many people in Langley who no longer do business with Westland that this is how they operate. Give you a quote, take your money and then 3 or 4 months later send you a bill for double what you were quoted. Do not do business with such untrustworthy and devious people.

Awful company, terrible customer service, they don’t even bother with your concern, just wanna take your money. AVOID!

We had home insurance for one year, and although we thought the cost was expensive we decided to renew for the following year. We paid for the year in full. Approx. 4 months later they contacted us and asked for an additional $400. We were very upset because the cost was already really high, and we had paid for the year in full. Finally, after a lot of arguing back and forth, we agreed to pay an additional $200. Year 3, we found a new insurer, same coverage, $1000 less. We sent an email letting them know we will not be renewing and we have coverage elsewhere. They insisted that we attend the office and sign paperwork to cancel. They called repeatedly. This harassment continued for several weeks. Yet, someone we knew forgot to renew and they cancelled his insurance promptly. To us, they kept insisting that by law, unless we sign specific papers, they cannot cancel the insurance coverage.

I was dealing with Westland Insurance out of Ucluelet for the last couple of years. I had 2 cabins insured with them. At the end of the vacation rental season in the fall, I asked to have the 1 cabin that was insured for 1 vacation rental changed to the same policy as my other 1 which was for personal use. I had to call their main office approx. 5 times. Waited and waited for a response from Will and Carly. Finally, after a week of me calling them and calling them, I find out from Carly that the policy that I wanted to change the rental unit to the personal use 1 that they had sold me, she now says wasn't even valid. If I would have had a claim, she tells me that I wouldn't have even been covered. I had paid for both policies upfront. I then phone back and ask to speak to Will who tells me, oh, ya, if anything would have happened, we would have covered you... Come on??? Do you really think people are that stupid??? Lies, lies, lies! I am 44 years old and have owned properties since I was 20. Dealt with many insurance companies over the years. This was by far the worst possible service and not to mention, got thoroughly RIPPED OFF.

Found this company very quick to ensure renewal (taking my money), and very negative reception whenever I've inquired about potential claims (covering me in unfortunate events, i.e. - the service I was paying for). They didn't end up allowing the first attempted claim (water damage to my storage space), nor the second claim (roommate's expensive bike stolen) even though they had taken the roommate's name and birthdays (they were unclear about if this meant the roommate was covered, and didn't even know themselves when I phoned about the claim). Whenever I phoned about these claims, they started by reminding me it would "count against me," rather than being supportive and showing any form of concern or willingness to help. I highly recommend finding a different insurance agency.