Home Insurance Reviews
Westland Insurance Home Insurance Reviews
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(72 reviews)
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Agent/rep attitude (8)
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Agent/rep callbacks (2)
Agent/rep knowledge (8)
Agent/rep language skills (1)
Bikes, Belongings (1)
Billing/payments (13)
Broker experience (2)
Brokers, Insurance Agents (13)
Cancellation experience (1)
Claim - adjuster (1)
Claim - contractor work (1)
Claim - denial (1)
Claim - flood/water (5)
Claim processing time (1)
Complaints/ombudsman (1)
Email/message wait time (1)
Home Insurance Quote (10)
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Late payment fee / NSF (1)
New purchase experience (2)
Policy clarity (1)
Policy coverage (16)
Policy Switching, Cancellation (9)
Rates at renewal (1)
Rates competitiveness (2)
Rates for long-term clients (1)
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Refund (1)
Renewal experience (4)
Sewer Backup (1)
Review author
Found this company very quick to ensure renewal (taking my money), and very negative reception whenever I've inquired about potential claims (covering me in unfortunate events, i.e. - the service I was paying for). They didn't end up allowing the first attempted claim (water damage to my storage space), nor the second claim (roommate's expensive bike stolen) even though they had taken the roommate's name and birthdays (they were unclear about if this meant the roommate was covered, and didn't even know themselves when I phoned about the claim). Whenever I phoned about these claims, they started by reminding me it would "count against me," rather than being supportive and showing any form of concern or willingness to help. I highly recommend finding a different insurance agency.