Westland Insurance Home Insurance Reviews

Westland Insurance are the kindest insurance company when taking money for annual premiums, but should you ever have a claim, they will do whatever it takes to "NOT" pay anything for a claim. They deny a claim based on an excuse, so you prove that excuse wrong and then suddenly another denial based on a new excuse. Cycle repeats. They even tried to blatantly make up a physically impossible scenario as an excuse. Just BEWARE is all I can say.

Had house insurance with them for a number of years. Thought it was a little expensive, but it was close and convenient. This year renewal cost doubled. Over $2,000 more than competitors. Gave them the chance to review the costs and after a “thorough review of my insurance needs”, they dropped the cost to be in line with everyone else. Three months after the policy was paid in full, they demanded an additional $2,600, more than their original quote. After dealing with the agent, as the manager is uninterested in even talking to me, they adjusted the demand to $1,400 and sent me a letter stating my policy I paid for 3 months earlier was cancelled and I had an outstanding amount owing to renew the current policy. I have heard from many people in Langley who no longer do business with Westland that this is how they operate. Give you a quote, take your money and then 3 or 4 months later send you a bill for double what you were quoted. Do not do business with such untrustworthy and devious people.

Awful company, terrible customer service, they don’t even bother with your concern, just wanna take your money. AVOID!

We had home insurance for one year, and although we thought the cost was expensive we decided to renew for the following year. We paid for the year in full. Approx. 4 months later they contacted us and asked for an additional $400. We were very upset because the cost was already really high, and we had paid for the year in full. Finally, after a lot of arguing back and forth, we agreed to pay an additional $200. Year 3, we found a new insurer, same coverage, $1000 less. We sent an email letting them know we will not be renewing and we have coverage elsewhere. They insisted that we attend the office and sign paperwork to cancel. They called repeatedly. This harassment continued for several weeks. Yet, someone we knew forgot to renew and they cancelled his insurance promptly. To us, they kept insisting that by law, unless we sign specific papers, they cannot cancel the insurance coverage.

I was dealing with Westland Insurance out of Ucluelet for the last couple of years. I had 2 cabins insured with them. At the end of the vacation rental season in the fall, I asked to have the 1 cabin that was insured for 1 vacation rental changed to the same policy as my other 1 which was for personal use. I had to call their main office approx. 5 times. Waited and waited for a response from Will and Carly. Finally, after a week of me calling them and calling them, I find out from Carly that the policy that I wanted to change the rental unit to the personal use 1 that they had sold me, she now says wasn't even valid. If I would have had a claim, she tells me that I wouldn't have even been covered. I had paid for both policies upfront. I then phone back and ask to speak to Will who tells me, oh, ya, if anything would have happened, we would have covered you... Come on??? Do you really think people are that stupid??? Lies, lies, lies! I am 44 years old and have owned properties since I was 20. Dealt with many insurance companies over the years. This was by far the worst possible service and not to mention, got thoroughly RIPPED OFF.

No one called or came out when I called when my waterline broke. I had never had a claim (this is my second house insurance within them, my family has/HAD 7 homes insured through them as they took over a family insurance company), so I had no idea what to do. They did not show up or call so I called a repair company. They didn't remove all the drywall, only some, but told me that the insurance company told them what they can do. It's still not fixed, they haven't given me any $ AND they asked for some photos this year- I replied with photos (they told me I had until December, I said I could do it by August and did). I sent photos and in December received ancheque. No info. It was only 600$ so not for my claim. I just found it they cancelled my insurance with NO NOTICE in AUGUST. Quality service people. Quality. I won't even insure my car there again. I asked for my previous info and they called to confirm my identity and STILL, still haven't even emailed it to me. I'd rather beat my head against a wall than deal with them.

Worst customer service ever.
Our Agent Ryan wasn't able to put together our policies correctly for 7 months almost resulting in a Foreclosure due to lack of insurance from these bozos.

The response time is awful. They do not take down information accurately and when you call them on it, it takes several attempts to get the information fixed. My policy is actually up and I paid the premium but things are still pending. Two and three days to respond to emails. I have been a customer for a long time but will switch next year as I am sick of dealing with the bad service. They also don't explain things properly and I found out my policy could have been void although I had paid the premium for years as I did not know I should have had certain info disclosed but I had never been asked that question. Just horrible service.

EXPENSIVE! Shop around before committing. We went with a different insurance company this year and we are now paying more than half of what they quoted us.

This year I shopped around. Got comparable homeowners coverage from Squamish Agency for 2/3 what Westland Pemberton was charging and I don't have to deal with the arrogant attitude. Win Win for me.