Portage Mutual Insurance Home Insurance Reviews

I cancelled my insurance at the beginning of March and here we are at the beginning of April and they're still taking money from my account. Not only are they taking money out that they shouldn't, but they put it through my account again 2 days later. 2 NSFs and I'm out 90 because they didn't cancel it. My original cost was 16 and some change the new payments they're putting through are 32 and change. If you cancel you might as well close your bank because they will keep pulling from your account. I don't even live at that address anymore and explained that when I cancelled it LAST MONTH!

After I contracted a policy with them, I received to billings for paying extra money within the first three months of that policy. I decided to cancel that policy but I only got refunded with a third of the total. This company is a waste of time and money.

1) Policy almost doubled in price in two years. (indoor oil tank, Outdoor wood Boiler)
2) Charged $500+ for OUTDOOR Wood Boiler which was over 80ft from home and only brought HOT water to the house for heating. Clause states that if a solid fuel furnace is used to provide heat source then you get a surcharge. They are narrow minded on this when a system a great distance away from the house cannot start a fire using hot water, as far as I'm aware.
3) Had home inspection and when the inspector realized that the Outdoor Boiler was not in Operation for 13 Mos did not refund or remove Solid fuel surcharge. When I contacted their office directly in St Catharines, the person on the other end said He could not talk directly with the clients. I had to use my broker. They are very quick to add surcharges based on your verbal confirmation but will not remove them based on verbal confirmation.
4) House - 1000 sq per floor Cape Cod with attached DBl car garage was assessed at $675K+ replacement. I think that is high off the charts.
5)Policy has been cancelled for over 4 weeks and still no refund. Surcharges appear to have been removed at Cancellation. Will let you know.
Better insurance providers out there so shop around. I will say the Personal was not much better on a quote, find a provider which understands the equipment in your house and your property and you'll be happier with them.

The biggest crooks ever. I am a single mom, my house burned down caused by my dryer. Because I had a tent garage in my yard they denied my claim flat out after making leave everything that was salvageable in my house for a month while they made this decision to be robbed and destroyed more by weather.

After the recent storms and winds in Winnipeg we had shingles come off the roof on two sides, the shingles were 15 years old, we called PM who we pay $4k plus a year to insure our home and was told we are not covered fully and they would only pay to get it patched. The shingles do not exist anymore and cannot be matched. When the roofing company, our Broker also told them it cannot be done all PM said was not our problem and only obliged to patch according to some sub rule, we was then told that if rain got in and did any damage we were not covered.
This is typical of insurance companies when it comes to having to fix or pay out, then we are told that their investments are down so are clamping down on claims, is that our fault? What do we pay insurance for if not covered for these accidents?
We are at present taking this further with the ombudsman to make Portage Mutual liable for the repair, that’s what we pay the cover for.
The inspector who came to check the damage will not answer calls, emails from us or our brokers. Scam comes to mind, BUYERS BEWARE, these are not very professional and I would not recommend.