Cooperators Home Insurance Reviews

I’ve been with them for 15 years.
Told them I’m adding a basement apartment and getting it approved by the town.
The customer service person was rude and obnoxious. I was lectured about regulations and talked to like a 10 years old child.
Beware! They threaten you and look for ways to cancel you and they treat you like you are a horrible human and act like you are a criminal.
I was completely honest and upfront in giving them the heads up on the change of use in my house.
Made no difference. They wouldn’t wait for the two-month process. Instead, they dropped me.
I was good enough to give them money for years until I posed a “risk” then I was given two days to find another insurance company.
Totally unprofessional, no loyalty whatsoever!
I was told to get the apartment done and then come back and apply again once it’s all finished.
Needless to say, I’m removing my auto policy.
They want to keep my auto but now I’m concerned they would keep their word and cover me if God forbid I were to have an accident.
Don’t trust them!

We were recently transitioned from Coseco to Cooperators and our home and auto went up by an average of 23%. In addition, they saw fit to add water coverage we never had before - initially raising our home coverage cost by 328% - without asking. I asked for a "reduced" water coverage (which is what we previously had) and they simply don't offer it - all or nothing with a BIGGER COMPANY. By acquiring a smaller company they have increased our rates by 23%, reduced product offerings - and wait times to phone their 800 number are triple what they were with Coseco. We have been with Coseco for nearly 20 years - claim-free - and 2 weeks with Cooperators is 2 weeks too long. We'll be switching.

Unfortunately, my dad passed away from COVID-19 and he has home insurance with this company. Every other company has been reasonable in helping me cancel policies because he's dead not this one. We did not even want to cancel but to insure under my dad's girlfriend instead so we tried to keep them for home insurance as she is still living in his apartment. They want you to get executorship and have a will and send them endless documents for $30 a month insurance! I was on the phone for hours with them they say they will call you back and they take your number then they ignore you hoping to keep charging a dead man's bank account! It's much easier and cheaper to just get another company never have I met a company have so much resistance to making this difficult situation worse as this one. Very unprofessional staff and won't do anything to help you even after I sent them the death certificate they say they never received it. They should change the company name to the unco-operators as they were the only company without common sense and compassion.