Cooperators Home Insurance Reviews

3 hours on hold, 1/2 hour talking to customer service, the issue not solved, have to call back. Not going to happen my time is more important. Sent a request via email, promised a response within 24 hours, NOTHING.

My home insurance was automatically renewed without notice. I called to inquire about my home insurance a week after it had already been renewed. I informed the representative that for a better policy another insurance company had offered $800 less than what the Cooperators had renewed my Policy for. He told me that the Cooperators had many claims the previous year and so as a community insurance company prices increase for all their customers. It is important to note that I had made no claims ever. So I told him seeing that I had not notified of the renewal and since it had only been a week since the policy renewed that I wanted to cancel it because an $800 difference was way too much for me to absorb. I was then told that I would have to pay a penalty of $288. I found this amount unjust. I would have understood a nominal fee but not $288 for 1 week of insurance. I am happy to say that I left the Cooperators for another insurer and I am not looking back.

We put in a claim 2 months and despite many calls and emails, we have not yet had this claim resolved. I guess it’s true what they say, insurance is only until you need to use it. We have been excellent clients for the Cooperators for 10 years + and not have not in a claim before. This is how they treat their clients? What are we paying hundreds of dollars for certainly not service! NOT impressed with Cooperators Insurance!

We are currently with Cooperators for Home and Auto. We had an auto claim and they were decent to deal with but didn't give us a fair value for our car (which they claim was totaled). Our main gripe is home insurance. We went with them because they were the cheapest when bundling - big mistake! We bought a house a month ago, and we're still dealing with Cooperators demands. First, they tried to get us to do a bunch of complex paperwork because we had a wood-burning fireplace - turns out the agent thought we said stove, and we only needed a WETT inspection (which we had). Now, they want every minor comment from the home inspection fixed within 30 days or they will cancel our policy. Not actual risks mind you, but things the inspector mentioned we could do in the report over several years. Their agent keeps emailing and calling us to check in on our progress and is very condescending. Worst of all, after we've done the work, they don't trust us when we tell them we've done it. If it didn't cost an arm and a leg to switch, we would have by now.

We were recently transitioned from Coseco to Cooperators and our home and auto went up by an average of 23%. In addition, they saw fit to add water coverage we never had before - initially raising our home coverage cost by 328% - without asking. I asked for a "reduced" water coverage (which is what we previously had) and they simply don't offer it - all or nothing with a BIGGER COMPANY. By acquiring a smaller company they have increased our rates by 23%, reduced product offerings - and wait times to phone their 800 number are triple what they were with Coseco. We have been with Coseco for nearly 20 years - claim-free - and 2 weeks with Cooperators is 2 weeks too long. We'll be switching.

During the Covid-19 lockdown, we were sent a letter stating that our premiums would remain in effect until after the lockdown because of the pandemic. So we assumed that our coverage was extended through the pandemic. We called today to find out that our home insurance was actually cancelled in the middle of the pandemic without us knowing. They asked if we did not receive an email (we didn’t). As we tried to renew our insurance, the customer service representative said it was time to close as it was 5 pm and we would receive the quote on Monday instead. I would have been okay with waiting but the time was actually 4.55 pm. In my case, I would have been alright with her just saying they would find a new quote by Monday but claiming they were closed was almost like saying they don’t care about my insurance needs. I used to be with another insurer and they treated us much better than this. Any insurance company that cannot make their customer feel valued is not one I feel comfortable with.

I renewed my apartment insurance, an agent gave me the price for the year, I paid in full the same day. A month later I get letter says I owe money, I called and they said: "oh, that is a form letter so I don't actually owe that money". Then the agent checks my account and comes back with: "well, you do still owe money as the amount you paid for year was calculated wrong so you actually owe..." I felt this was not my error, and how many other people had this happen to? I spoke with a supervisor she just said: "well, it was a human error"... I said - if I hadn't called I would never have known! She said eventually they would have audited and I would have been notified, I asked: "when do they audit?" She said she couldn't tell me. Will be changing my company next renewal...I would now but can't cancel without $ penalty. So, for this company, they are pleasant when taking your money but not so when the error is theirs. Buyer beware!

Unfortunately, my dad passed away from COVID-19 and he has home insurance with this company. Every other company has been reasonable in helping me cancel policies because he's dead not this one. We did not even want to cancel but to insure under my dad's girlfriend instead so we tried to keep them for home insurance as she is still living in his apartment. They want you to get executorship and have a will and send them endless documents for $30 a month insurance! I was on the phone for hours with them they say they will call you back and they take your number then they ignore you hoping to keep charging a dead man's bank account! It's much easier and cheaper to just get another company never have I met a company have so much resistance to making this difficult situation worse as this one. Very unprofessional staff and won't do anything to help you even after I sent them the death certificate they say they never received it. They should change the company name to the unco-operators as they were the only company without common sense and compassion.

My father's roof started leaking the day after Mom passed away. Cooperators sent 4 guys out to look at it a few days later. He got a call from a lady saying the damage to the roof was covered. Four weeks after, with no calls and no answered calls he paid someone to do his roof because he didn't want further damage done. Finally got hold of someone who told him that now they would have to send out "real roofers" to see if the roof would be covered under insurance. So the 4 guys who were there taking pictures and were going to be the ones doing the roof are not real roofers?! This has been a nightmare for him. He probably won't hear from them again until he gets a lawyer. Stay away from this company!!! Your insurance policy isn't worth the paper it's written on!!!

I've been a customer for 20+ years and had both auto and home insurance with them. I called from my home phone to see what they could do for pricing as I have found better elsewhere. I was on the phone for 3+ hours waiting, took a shot and decided to call from my cell phone got an agent 15 minutes later whilst still waiting on my home phone. They were unable or unwilling to give me better pricing. Therefore I kindly cancelled and then told them about my phone debacle so that they would know. The only answer I got was "maybe because your home phone was in our system". Anyway, better options out there for CHEAPER and with RELIABLE service.