Life Insurance Reviews

Manulife Life Insurance Reviews

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(99 reviews)
Manulife
1.8 out of 5 stars:
Customer service:
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Ripped Off

by Corey M on Oct 13, 2023
3 out of 5 stars

Part of the Manulife extended health involves mental health services. Professional services: Registered Counsellor and Master Social Worker.
I went and saw a REGISTERED COUNSELLOR because, allegedly, it is covered. I saw a previous counsellor for this reason, and it was covered without issue. Great. But because the counsellor this time also had "MMFT" in his designation, Manulife saw a convenient out and willingly chose to not reimburse me $300 for two separate sessions even though the invoice explicitly stated it was for personal reasons and not family or marriage related purposes.
I called their support to complain about this obvious crony behavior. I asked to speak to the manager directly, they refused. Their support agent filed a case, gave me a number, and said billing would correct this misunderstanding. THREE WEEKS LATER I had not heard back from them despite the claim email received stating they would get back to me. I call Manulife support again, and they have absolutely zero proof this claim was ever filed on their back end. They have no idea what I am talking about. Presumably, the support agent fabricated this claims email and claims number just to get me off the phone.
After further argument, they simply refused me on the basis of the counsellor having 'MMFT' designation in his name and NOT the explicit purpose stated in the submitted invoice for the reason why I saw this counsellor.
Manulife is like any other insurance agency and will rip you off the second they see the opportunity to.

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Worst insurance

by Victimized on Oct 4, 2023
1 out of 5 stars

0% value customer service, specially during the pandemic. Financial advisors does not know anything. Cannot approach in time of need. And ridiculously funny because you will have to loan out the money you paid for with another high interest that you will be charge for the benefit that you should have. If i were you consider others this is a type of insurance with no value and no benefit at all in time when you need it. Even your agent will just be there when it is pay time. When it is claim time wow! Will make it difficult for you. Liars!

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by Anonymous on Apr 11, 2012
4.5 out of 5 stars

I have term insurance and the rate is the best for someone my age.

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Review topics
Did you know that if you are a 30-year old male, a term life insurance policy for 20 years with coverage of $200,000 will cost you around $19/month? Getting your term life insurance quote today will allow you to benefit from a great rate.

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by Anonymous on Apr 11, 2012
4 out of 5 stars

They supplied a good policy at the lowest rates I could find

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by Anonymous on Apr 11, 2012
4 out of 5 stars

Answered my concerns and questions promptly. Very satisfied.

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by Anonymous on Apr 11, 2012
4 out of 5 stars

The agent I dealt with was knowledgeable and was very thorough on our insurance coverage..I trust this company and have dealt with them for many years

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Did you know that mortgage insurance is the same as life insurance but more expensive and offers less protection? By cancelling it and getting life insurance, you would typically save around 30%-40% for the same coverage.

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by Anonymous on Apr 11, 2012
2.5 out of 5 stars

Purchased whole life policy with an expectation that at about 10 year point, premiums could be paid from the policy. Now been 20+ years and still paying premiums. Not seeing what the salesperson said.

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by Anonymous on Apr 11, 2012
4 out of 5 stars

always have good customer service, prompt responses, and good resolution to problems.

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by Anonymous on Apr 11, 2012
4 out of 5 stars

I only deal with my representative & he's fantastic. Very helpful and easy to make changes from out of town.

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Did you know that one in three Canadians, on average, will be disabled for more than three months before they turn 65? Get a disability insurance quote today to make sure your income is secure, even when you are temporary disabled.

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by Anonymous on Apr 11, 2012
4 out of 5 stars

Costumer service was very helpful, especially when I went on sick leave. They reminded me about the rider I had.

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