Allstate Auto Insurance Reviews

I called Allstate twice and was sent in circles. I was told to email. That got no response. What they don't tell you when you get your renewal letter is... Even if you cancel in writing before the renewal date, they will still take your money and you have to wait at least two weeks to get it back! My insurance was renewed in September, got my renewal in the mail less than a month before my renewal date. I canceled right away and was told it didn't matter the payment was scheduled two months before my renewal date in July...

They give the wrong information!
Should I pay for insurance full G license for 320 dollars!!! That's insane...
I paid for 2 months 657$ and the agent told me that I will be refunded when I cancel the policy and now they ask to pay more...
Is that possible to give you zero stars? I will give you less than that... Very pessimist service!

Put me on pay 4 months in advance every 2 months, after being on a monthly plan for years! I contacted them asking “why they go ahead and decided and this plan would be acceptable to me?!” Then the response I received was “ there was a glitch and they don’t offer this kind of plan any longer!” So I paid for 4 months then I received another bill for the second part asking me to pay for additional 4 months in advance! So, I paid for the month that was due, then since they are slippery they sent back the payment via cheque citing the payment was late and they wanted me to pay for a plan that they “ no longer have!”
This is one company that I do not endorse, they are also involved in violating privacy laws!

I am 8 months with Allstate, got a quote for 1936$ signed it and received a bill for 2105$ (1)!
I changed my address before it, my advisor said - you receive a refund. However, after that, he said no refund (2)!
I asked - can I cancel my policy, how much shall I pay penalty? And advisor said around a one-month premium. I requested cancellation, he wrote me - you may lose your 4 months premium (3)
And there are more and more and more :(
I cancelled it but expect trust, not money... I was a respectful client always but when I asked the reason for such behavior, I expect the company advisor to remain respectful with me but he was not...

These people are absolutely horrible to deal with. Not a single person actually cares and is willing to go above answering a phone call under the circumstances. I cancelled my policy with them and they still kept taking money out of my account for renewal. Like really? I did everything that they requested me to do and afterword they started telling me more and more about their “policy” now I’m not going to get a refund for another 15 days... I will NEVER EVER insure with them again.

Customers for 3 years just at this address. Called when the bank was having issues to hold payment until it was fixed, told nothing they could do and we'd have to stop it on our end to avoid fees with the bank. Put on a 10 day stop payment until the bank issue was fixed. Called back to see if they could take out double payment next time, nope have to pay it. Called when the bank was fixed, told because of stop payment we had to pay the full balance for the year. Explained situation and that we had called before it happened and tried to take care of it, still told to pay for the full year or be cancelled. Not willing to work with their customers at all, give advice that they screw you over with, plus they want to charge us a $50 fee for each time they tried to take the payment out of the bank after we told them not to. Avoid at all costs! Nothing but a headache and poor customer service. If I could give 0 stars, I would.

I was in an accident last year in which I was injured and still to this day am. It's been a constant fight to get income replacement benefits or proper funding for services needed for recovery which is now getting worse due to nobody properly doing their jobs. The adjusters drag everything and everyone to the breaking point. Really only there to take your money and when you need the help because of someone else negligence it's a long hard fight. After 16 1/2 years, I won't be returning. Allstate is by far the worst.

10-year customers. Constant increases over the years. Explanations that they don't set rates, the industry does. We were lazy for years in looking elsewhere but this year our car and home rates were insane. Able to save $1200/year elsewhere! I called our local office to cancel. I went to that office the same day, signed forms. Put a stop payment through our bank on the day our premiums go out...just in case... (because it's an insurance company, right?)... they decided to wait a day and took out our premiums. So brutal. We called the bank just now. They said that the will reverse it, as we put a stop payment. Bank agent says sometimes, the insurance companies will change payee information when they're blocked in order to circumvent stop payment orders! Beware, folks. Wow.

Allstate was fine, and much cheaper than alternatives, up until somebody backed into me while I was stopped in a parking lot. I'd have been better off with no insurance. Key points: - Very unresponsive. Do not call when they say they will. Do not respond to emails. Do not respond to voicemails. - Disconnected on half of phone calls while on hold. - They suggest I will not be found at fault, but then settle otherwise at 50/50. Between half the deductible and the absurd premium increase I'm now facing upon renewal, it's exceeded the actual repair cost. - Resist paying rental car fees, even though well under my coverage limit. Timeline: Sun. June 30 3pm: Collision occurs. Sun. June 30 4pm: Reported to Allstate, indicate they don't think I'd be at fault, say an adjuster will follow up by July 2 end of day. Does not happen. Fri. July 5: Call Allstate to find out why I have not been contacted. Told I will be contacted by an adjuster by Mon. July 8 end of day. Does not happen. Tues. July 9: Call Allstate to find out why again I have still not been contacted. They can't find my claim and hang up on me when transferring me to a different department. Tues. July 9: Call Allstate again. Get through and have to repeat everything previously stated June 30. Person I talk to takes over the file and provides me their contact info and a claim number. Again indicates they don't believe I'd be found at fault based on my description. Thur. July 18: Receive call from Allstate adjuster stating 50/50 fault finding. I question it. Get authorization for repair work. Sat. July 20: I send diagram and request clarification regarding fault finding via email. Tues, July 30: Drop off vehicle for repairs. Thur Aug 1: I follow up with request for a response/acknowledgement of my email. Fri. Aug 2: Receive email response indicating I was found partially at fault because I said I was stopped rather than moving forward. Fri. Aug 2: Told repairs complete, but find not everything repaired when I go to pick it up. They keep it to fix those items. Tues. Aug 6: Vehicle is now fully repaired and ready to pick up. Rental vehicle is returned. Fri. Aug 9: Enterprise informs me Allstate refusing charges after Aug 2. Fri. Aug 9 - Thur. Aug 15: Email, leave voicemails, and try calling Allstate adjuster 5+ times. Receive no responses from Rhea Perez. Thur. Aug 15: Call general line. Disconnected while on hold after 20 minutes the first time. Get through to somebody a second time after 10 minutes, who then disconnects me when placed on hold to make a call to the body shop. She calls back and gets the rental car coverage extended to the 6th.

I am really upset with this Company. It cheated me by raising the insurance without any notice and the reason it gave is that I added a new vehicle. When I asked for adding a new vehicle, they did not explain anything to me, but when they deducted money from my credit card, I came to know that they took more money which I had never imagined. I cancelled the policy in time, but they did not cancel it. After two weeks, they cancelled my policy. Even I did not claim the refund as I had already paid money for two more weeks from the termination date. They now send a letter asking for money. I would never refer this Company to anyone in the future.