Allstate Auto Insurance Reviews

I've been paying 160$ a month for my car then, after a year they want me to pay 280$! I asked them what's the reason that they increased my monthly fee and they didn't even say it. I don't have any record of accidents or whatsoever. I cancelled my insurance.

15 years l was paying with no claims, I didn't ask them for one dollar, but they have no respect, they respect your dollar only, now with COVID they sent me a few dollars for not using the cars, but when the renew came, they increased the rate up to $120.00 a month. Don't waste your money, find a better trusted company.

Someone smashed my car from behind at an intersection and called Allstate. It took a long time but finally got hold of staff and waited for their tow truck to tow the car away. The care was eventually written off and we settled for far less than what the car was worth but needed a car asap. I bought a new car and asked for an estimate which they supplied after given them the vin# and all the necessary info. After picking up the new car, the price jumped up more than 40% than what was quoted. I've been calling them the past one week and they kept tossing me around and sometime won't even pick up my calls. I am so disappointed with them and looking at my options. I guess I will wait till I get to the bottom of this but so frustrating.

I had five months car insurance with Allstate. There was a problem with my credit card and they couldn't withdraw money for two months. They didn't notify me to solve the problem so I didn't know. After two months they sent a letter that I have to pay the whole year instead of month to month because they couldn't withdraw for the last two months. I didn't accept it because it wasn't my fault so I cancelled with the company. Never recommend it!

Learn from my mistake - AVOID Allstate! In September 2019, I decided to research for an auto insurance provider offering a better rate. After speaking with 6 different providers, I settled with Allstate. However, DO NOT be fooled by their marketing. I got hit by a Dodge Caravan, on June 12th, 2020 after performing a left turn. The driver was driving way past a 30km limit, in a construction zone. Had he respected his speed limit, AND kept his right lane, this accident could have been avoided (I am convinced he passed a red light). My rear driver door was completely smashed in, but all he got was minor bumper damage on his right side. Yet, Allstate, declared me 100% responsible. In my 20+ years of driving, with only no-fault accidents, and having worked as a driving instructor, I am appalled. The driver who hit me was not only responsible but he was rude and he omitted important information on the Joint Accident Report. It's ridiculous that an insurance company won't consider the action of this reckless driver, especially considering a lack of character by not fully completing a document. To make matters worse, my long-term garage was not part of their Authorized Dealers. I found this extremely odd as every other insurance company ALWAYS referred me to them. Due to this, I received a cheque in the mail (minus my deductible) prior to even getting my car back!!! Who mails out a cheque when the work has not been completed? A savings of $5/mth has resulted in unnecessary stress and time working on contesting an accident that was clearly not my fault. Now I am out-of-pocket of a $500 deductible and a premium increase. All the while, Mr. White Dodge, continues to drive recklessly since he omitted his insurance company name and driver's licence on the report. Note to self: if your instinct tells you something is wrong, call the cops! FYI: I will be contesting this Allstate decision.

The auto insurance representative at the Cambridge location was very condescending over the phone during a simple conversation about making a payment. I was really dissatisfied with her service and will be looking for another insurance company to switch to.

I parked my car in the lot and when I came back it was vandalized. I called Allstate Insurance they asked so many unnecessary questions about my personal life even had talked to my daughter and sons interesting if I know right. Why do you need to talk to them, they said oh its an investigation. Do you think I would damage my own car and ask it to be fixed? I will never buy insurance with you guys again in my whole life! Worst customer service ever! Investigated for 1 month! Just wasted my time! I still fix my car out of my pockets!

I have zero tickets, no accident in the last 10 years. Nothing has changed since last year, yet my premium went up by $9 despite the additional discount from driving. They gave me a poor explanation. I haven’t seen such an increase in 7 years which makes me wonder if I am paying $100 more in 2020 for the $30 one-time COVID-19 payment I received. Maybe they took the extra $60 to cover up payment for others with much higher premiums since the 25% of a month’s premium was decided by the ministry. COVID-19 money was taken from us, Allstate never takes a loss.

I had auto insurance with them, each time I call for help the agents are rude and difficult to talk.