Allstate Auto Insurance Reviews

Allstate insurance is next to impossible to contact in my area. I have called several times and have been on hold for as long as 30 minutes before giving up. I sent email to cancel a policy, received an auto reply stating they would contact me within 5 business days...still no response 9 days later. Customer service has been a nightmare!! Thank god, I did not have to contact them regarding a claim! All policies now finally cancelled and will never contact them again even for a quote!

They ask you to install the app to get discounts the following year but they just lie to you and rip you off. I was supposed to get 22% discount but at the renewal not only I didn’t get any discount but also they increased both my auto and home insurance 30%. I had no claim/tickets but they didn’t drop my rates. I had heard the same from other people.

Very Bad customer service. Call on hold for two hours
I'm stuck in order to save few bucks.

Got my vehicle stolen within the first week I got it. It's been 3 weeks and I have called and emailed my assigned adjuster and nothing. Terrible customer service. Reading everyone reviews is very scary, and after my claim is settled, I will be switching insurance companies. It takes hrs to just get in contact with an agent to make a change on your policy. Stay away from the horrid company.

I've been on hold for over 2 hrs to speak to an agent about my policy and give them info they requested. So while I'm waiting, I download their app to go through that way. The app doesn't work, no policies show up and you just get an error message. The worst company to get through to I have ever experienced. You are taking high premiums, pay people to answer the phones and stop wasting my time. I'm looking for another provider.

The cancelled my insurance as for the first time in my life at age 65 I had two minor collision, first one did not even claim at all.
They had my credit card, without contacting me first, they send $153 for collection company that I had no clue, and they did not have courtesy to ask me first to pay the balance.
Customer service horrible.
I made a huge mistake because of a friend who was working in Allstate, I switched.
Please stay away from this company, so unprofessional and no service.

TD has atrocious customer service. They misquoted me and did not add a driver on our policy for Home and Auto.
The difference was over $300. They indicated that we had only given them one driver. That is impossible, especially after I spent over an hour each time with 2 reps, the first one quoted and the 2nd person finalized it, each time they were the same quote.
I find it extraordinarily hard to believe that we would not mention a second driver on one of our vehicles.
I spoke to multiple managers and since December have been chasing them.
They even stooped as low as saying that they called us back and indicated to us that they mentioned we never added the additional driver.

Absolute Lies! They never called us. I will continue to go after this as we will not be lied and manipulated because your reps on the phone are all young and have no experience by the looks of things. English was not their first language, so for TD to not give us the benefit of the doubt and continually lie, this is will going to a lawyer and will continue informing the public of TD's lack of service, unprofessionalism, corruption, and fraud.

Everyone should know the level of disservice they provide.

Changing address will change your policy to premium. Even you want to cancel your policy, they will charge you a lot or delay the process just to increase your charge!

Do not do business with this insurance company. If you read the reviews and lawsuits on other sites you will see they are a rip off . They don’t want to pay claims. It takes them forever getting back in contact with you and the rudest customer service you have ever talked with. BE WARNED! If you have problems with them get an attorney make them pay attorneys fees!

I had a car accident on Feb 10th, 2024 and I was told that adjuster from All state insurance will give you a call/email back within 5 days to discuss the claim. However, it's more than three weeks and I haven't received any call or email from this insurance company. It seems like they don't know how to run their business and deal with customer who are already in stress after the accident. When you increase the insurance premium every year due to factors (inflation, number of claims reported, etc), a customer is expected from insurance company to resolve the issues promptly rather than we call them and ask what happened to the claim. This is a terrible company to deal especially for car insurance - don't go with cheap rates and save money and deal like me if anything happened. I wouldn't recommend anyone in future to deal with this company for any kind of services.