Intact Insurance Auto Insurance Reviews

They approved my windshield claim four months ago and all of a sudden called me up and left a message saying they decided they won't be paying for it. It turns out that the adjuster that approved the claim made a mistake and it shouldn't have been approved in the first place. That's not my problem, Intact. It's yours. Meanwhile, the company that completed the APPROVED claim has been out the almost $500 for four months. And now, conveniently, the request I made to speak to a supervisor never got passed on. So I call back 48-hours later and now they are all "in a meeting". Not enjoying getting the run-around. I want this resolved.

After cancelling my insurance with my broker and filling out the appropriate cancellation form, about a month later I received a registered letter saying there is an outstanding payment of $31. It has no phone number or any instructions on how to make the payment. My broker did not mention any late payments or any fees for cancelling the policy. After being a loyal customer for 5 years with no claims, this is the customer service they provide. I'm glad I never actually had to make a claim.

My wife after several years of dealing with a broker, received her renewal policy in July 2017. The price she paid last year was $509 with Intact. The broker switched the former insurance company to Intact. She has never had an insurance claim in over 25 years and now Intact wanted $642 for a year older car and with the same coverage. This is a ridiculous increase of slightly over 26%. Intact is ripping us off. I cancelled them for our house insurance, my vehicle insurance and my RV. Do not use or fall for Intact's TV advertising that they pardon you for 2 claims if you are a new customer. You stop being a new customer after the first year & then you become an old customer – a subject to their price increases. This is how they get new customers. Don't hear too many good comments / reviews about them. Stick with another company!! Please!