Intact Insurance Auto Insurance Reviews

I was in a car accident, not my fault a truck hit me from behind, ripped my rotary cuff, I also suffered whiplash, Intact fools around not getting me the proper care. I am in minor injury unable to lift, unable to do laundry, comb my hair, put a bra on, I suffer severe migraines and also vertigo. My doctor and physiotherapist can't believe I am still under minor, where it should have been non-catastrophic. 5 months later my car isn't fixed, I just bought the car 5 months prior and it has electrical problems and unsafe to drive, what a nightmare. I had to hire a lawyer, I am on a fixed income, I am now insulated in the house and can't go anywhere. Pay More money to your insurers, it's better in the long run!! INTACT maybe cheap but they don't look after you, they lowball you, they are hoping you quit and give up !!! Cheap is not always the best way to go !!!

A yellow cabbie drove unsafe, cut me off and pressed the brakes, I rear-ended him barely you could see 2 scratches on his car. So I called Intact insurance and explained to them. They said not to worry at all, they will take care of the claim. 3 months later Yellow Cab sent me a letter that the damage on their car is 1200$. So I called the insurance again and they said not to worry at all. Intact refused to accept the picture of a tiny crack line on my bumper. There was no way for 1200$ damage or body injuries... Thank you for throwing me under the bus, I really trusted your insurance to be there when I needed. It took you guys 8 months and voila.

My father is currently on the phone trying to reason with them over a scrape on the side of his brand new 2017 Ford F150 and the company is refusing to pay more than a quarter of the damage which is 900 dollars worth of damage.. he pays 120 a month in insurance premiums and this company can't cover him. What a crock.

I was trying to tell them my side of the story and they wouldn't listen... at first, I got a 0 fault 0 deductible. Then a week later when I'm scheduled to go in to get work done, they tell me they can't move forward because I have a 500 deductible and I'm at fault... I have full coverage. I got passed around from adjuster to adjuster and even disputed my claim and had one agent say to me that if you're at a 4-way stop and someone is going straight through the stop sign and someone had their indicators turn and it being their turn, they turned and got smoked, it would be the guy's that's turning fault. You people sicken me. I was pulling out of a parking lot and already on the road when someone illegally indicated a turn and smoked the side of my car. Someone who has DUI on their license and restrictions... not to mention on Facebook he's a drug dealer and a crack head. But they're just going with him because he was going straight and already in travel. I'm changing companies after all is said and done! Can't believe anyone pays you guys to take care of their vehicles. You're all horrible people looking for money. Especially when my family got the rental, you tried to ask us if we wanted extra coverage. We have full coverage dummies!

We get insurance to have peace of mind when the unfortunate happens. Well, Intact screwed me completely. They denied my claim because the car was insured under me while the car was registered under my wife. I explained to the agent that I had mentioned this to the broker when I was insuring the car. Intact took no responsibility and said that it was mentioned in the file that the car was registered under my wife, therefore they would not cover the claim. I then spoke to the broker and of course, they also denied responsibility and I'm down 5k. Intact also denied to cover any towing and rental fees which was part of the contract, and ending up costing another thousand dollars only because Intact and the broker couldn't communicate properly and made me keep the rental an extra week, while I also paid for my car's impound cost!! I'm fortunate enough to be able to afford the expenses on my own, but if you do plan on going with Intact, make sure to specify all the specs about your car and the exact amount of KM you will be doing per year, it would be a shame if tell them you do 15 000 annually and end up 15 001 and your claim is denied!

I had an at-fault claim last year (my first claim ever), don't even want to talk about the claim process, super slow and poor customer service. And when it comes to the policy renewal, guess what, my premium went from $330 to $568/month. Got a quote from another company, for just $258/month.

I am giving one star because they actually answered my call when I got into an accident. Other than that they have been less than helpful. Won’t return calls or emails. Have not kept me informed on my claim and have pretty much just left me in the dark about what is going on. I will be cancelling my policy with them the first chance I get! They are expensive and terrible customer service!

My car was totalled on Sept 29th and it's now Dec 11th and I still haven't received anything. On top of all, the claim adjuster refuses to reply to calls and emails. I have never seen such disregard for customer service in my lifetime. NEVER will I stick with this insurance company. Stay far far away as possible from Intact!

Worst service I've ever experienced. It has now been a month since I was supposed to receive my refund check to get my car fixed and I have had no help with the person I'm working with nor his supervisor. Awful experience.

This is not an insurance company I would recommend. I know someone who can't work because of a car accident and was supposed to get bi-weekly payments. Maybe get a cheque once a month. Was also told by intact through an email that there was a cheque issued on August 28th for back payment. No cheque. This person is going to loose everything. This company lies. Please stay away from them