Intact Insurance Auto Insurance Reviews

Gave me only 2,000 for a car that was worth 5,000 and said I could have a rental for a month. Then they forced me to return the keys back a week later telling me they couldn't cover it. They truly are a joke..

Was the third party of a claim where a cube van driver popped the front bumper of my 2008 Mazda 3 off. After waiting 2 weeks to have it towed to impacts assessment lot, they finally call me 3 days after having it at their location to tell me that the damages to my car are 3000$. She tried to tell me that my car is worth 4000 when I just looked up its black book value at around 6000, as well as aluminum alloy rims on it. They now are giving me the option of taking 4000$ for a 6250$ car or taking it back with maybe 2000 for repairs and a rebuilt status (meaning it has been rebuilt from ground up) even without structural damages. I purchased this car no more than 2 months ago and now have to get it ripped away from me. After this experience I can never suggest Intact auto insurance to another being. I was also talked to with a very demining tone. Worst insurance experience possible and I've only been with them for 3 months. I have been without a car for 2 and half weeks now and they have not offered a rental. I will be glad to be taking my money elsewhere and hope most, if not all, of you do as well, cheers.

My adjuster name is Heather. My car was involved in an 8 car m.v.a (moderator note: Multi-Vehicle Accident). I was the last car. I have a policy on my 5 month old brand new Chevy Malibu 2017 premier model worth 45 thousand. My adjuster has stalled the process and I am now without a rental and owe 386.00. She has put my claim for investigation on the 28th day into claim because I haven’t updated my address to 2 blocks where I am staying in tiny township. I bought the car in Hamilton and bought window tint and rims tires in Hamilton and thus making her suspicious of my address. I have stated that I have a family I stay with on days I’m seeing my daughter so now I must wait longer and possibly loose my job as I can’t meet my carpool rides to work. This has been the worst experience I have ever had with insurance. I would do whatever it takes to avoid intact insurance. They will leave you stranded and care more about not paying your claim than they do about investigating fault as I have not been notified of fault yet as well my accident was June 28th. It is now July 25th and I have no transportation. They never notified me of rental return date and wouldn’t return rental company’s phone calls. Very hard to get in touch with managers and adjuster. Today she notified rental that it was due back leaving me in the hole 380 plus tax. Great, thanks alot.

Mass confusion, no replies, slow response to calls or email. They have lots of little special ' clauses' when you file a claim. Too many people involved in a claim. Going on fourth week now and still not settled.

I can care less about Canada, but this insurance company takes care of claims which happen in USA as well. This company is fraud! I do not understand how they are still allowed to operate in USA with so many regulations in place. I had a 100% their customer in fault claim with them. This is the 8th month that I still have got my money. I had some examination X-rays and test that now my health insurance refuse to pay. Intact promised to pay my medical bills, but after 8 months, with a minimal communication (every 10 emails and call, I get one respond), I am still waiting to get reimbursed! Isn't this amazing? I got the check few days ago and when I deposited it, it didn't get cleared in the bank!
Stay away, at any cost. If you happen to deal with them, by you having a claim with them, contact a lawyer or file a court claim because you are NOT getting anything from them!!!

My experiences with a claim are the same as many others here. My claim was delayed by the adjuster for weeks and months at a time. I struggled to receive a call back or an email from the adjuster. Their settlement is much less than it should be. Avoid Intact insurance at all costs.

Awful experience!!! Truck stolen on may 5, it was found on the 8th and the claim was just finally settled at much lower amount then it ever should have been. I cant even describe how disappointed and frustrated I am. I found I was having to constantly call to find out what was happening with the claim, not once did they call me it was me having to call and then I would receive a call back. Don't even waste your time and money with this company.

Recently I am off work for medical reasons, I was trying to get my payments moved to the first as my long term insurance only paid once a month and I wanted to try have everything to come out on the first. It was such a hassle to move my withdrawal date as I had to give them a double payment. So I would have had to pay on 21st and the 1st. Everything got mixed up and they eventually said they were cancelling my policy. If that wasn't bad enough, they sent a letter to where I was financing my car that I had no insurance and well as the ministry of transportation. It ended up costing me over $600 to get my car back because of the tow charges and office cost. Etc. As for the ministry of transportation I will have to deal with that when I buy my sticker. Now I received a letter from intact saying I owe $409.06. Really not paying that!!!!
Also they were charging $343 month and now with the new company I am paying $277 so shop around there is cheaper insurance out there. You will also have more experience workers working for you.

Save yourself a ton of stress, do yourself a favour and do not give your business to intact insurance. I was in a rollover incident that rendered my vehicle a total loss. It has been nearly a month and the cheque was just issued yesterday, and due to negligence it will not arrive for nearly 2 more weeks.

Aside from the outrageous wait, it was nearly impossible to get ahold of our claims adjuster 9 time out of 10. The customer service was not inviting or helpful. We are extremely frustrated and will immediately be cancelling our insurance in Alberta with Intact when this nightmare is put to rest.

Do yourself a huge favour, and don't even bother calling for a quote.