Intact Insurance Auto Insurance Reviews

Worst company ever.

If you call they might assign you to someone on vacation so you need to keep prompting tthem to move forward with your claim. The call center people were great but my adjuster was just rude.

Someone hit me and I can't even afford a down payment for another car.

For many years I insured two antique automobiles with Intact. In 2008 they requested appraisals, which were done. The cars remained in storage without being driven since that time. A few days ago I was looking for the current pink cards/policy and was unable to find them. I phoned their agent, Brokerlink, in Edmonton to request a replacement. I was first advised that the policy had lapsed because I had not paid the invoice. I indicated that I had not received the invoice nor any indication of overdue payment. I was then advised that Intact had cancelled the policy because I had not gotten a new appraisal after 5 years. I was never advised that I had to have another appraisal done after 5 years. In spite of having my address, phone number, and email address neither Intact or Brokerlink saw fit to advise me in advance that my policy would not be renewed, and consequently I was left without insurance. Their behavior was totally and absolutely UNPROFESSIONAL. I am appalled that they would treat a long term customer who never had a claim in this fashion.

We bumped into the car in front of us and made a hole with a diameter of a pencil. We each signed 2 private settlement forms so we each had a copy (she wrote one, we wrote one, we signed each other's) claiming that it's all settled and there was no fault. We (my mom and I) sent scans of the settlements to our rep.

A month later, they sent a letter saying she filed a claim successfully against us so our policy premium went up. They said that yes, the other person was wrong, but they were still somehow right despite the our private settlement letters saying we had already settled this case, so the file is closed.

Literally 8 months later when we were out of country, we got another letter saying she filed the same claim against us again. Again, we sent our private settlement letter scans.

To make a long story short, our case got passed around 7 people and we're still at square one. We're still at the line "It's unfair she claimed, but that is what happened and this will be on your record". If you're with this company, do not bother doing a private settlement. It is literally meaningless and they are supporting fraud by letting her claim despite having a private settlement.

I was about to renew my auto/home insurance when I noticed I had an At fault claim in my record in an incident when a red light runner broad sided me 10/01/13. I inquired about this knowing that I was not at fault and the person I spoke to said that my insurance covered half the damages because there were no documented witnesses. I was not notified by this insurance company that my insurance policy had to shoulder half of the damages. When I requested to have the "At fault claim" rectified they said I had to go to small claims court. I felt like I was gypped. I just don't have the resources to go to small claims court. All I can say for now is do you read your policy before you renew.

I have shopped around to many insurance companies and this is by far the worst I have experienced. The time it takes to process a claim is ridiculously long. You are on hold forever, then once your claim is processed the information you receive is so incomplete that it is not surprising that when you hear back you are dumbfounded by the result. And the result takes twice as long as it did to process the claim. There always seemed like there was something they weren't telling you. You never feel like they actually care about what happened.They act for the company and for the company alone.

Worst insurance company ever. I started a claim with intact on January 25, 2015. It is now April 13, 2015 and nothing at all has been accomplished. The insurance company is telling me that they cannot confirm or deny any coverage on my vehicle now. What is the point in paying for insurance then? Now I am left with no settlement and I have the rental company harassing me for their rental vehicle back. I have not been paid out on my vehicle and I don't have the money to pay for my rental. It's been two months now and nothing is even close to being settled. My adjuster has taken two vacations since I've been dealing with her and I have now asked for my file to be transferred to someone else who can get this issue resolved. I will never recommend intact to anyone and I will not be using themever again. I am now in the process of hiring a lawyer. Avoid intact at all cost!!

Initial poor information resulted in placing a claim that would not have been placed otherwise resulting in a large insurance hike, far greater than the claim itself. Would not accept responsibility for mistake or correct it.

I had a accident on Nov 17/2014 and my car was deemed a total loss by December 2014. Intact provided a for 58 days before making me an offer, I made a counter offer on the day they took back the rental. Today is Feb 19/2015 and they still have not come back with a number. I have been left with no car and no settlement for 6 weeks. Why are our insurance premiums so hi with service like this??? If I could rate intact a zero I would!

I was involved in an accident where another lady went through a red light and hit my vehicle. It took the insurance company two months to determine it was wrote off. They lady who handled my claim was of zero help and offered me two thousand less than the same vehicles on kjijiji. Throughout the entire incident i felt like my insurance company was against me and not trying to help in the slightest bit. In the end i was forced to buy a vehicle three years older with more kms. I would personally not recommend this company to anyone.

I had an accident with my wife's car, and I am on the policy. It was not my fault, and the police report reflects that. I gave the report number to the claims department, and was informed that it would take them 8 weeks to get the police report, and in the meantime, my deductible would not be waived. I would have to pay it, then they would determine whether I got it back. On top of that, the liability of the accident would remain with me until they investigated. After a lot of complaining, they finally waived the deductible as a : 'customer service' exception. On top of this, I never spoke to the same office or person each time I called. Absolutely ridiculous claims of time for the police report, and I'm not sure why I have insurance when the first words out of the company's mouth is all the things they won't do for me. Customer service at it's poorest.