Intact Insurance Auto Insurance Reviews

It shouldn't take an insurance company 5+ months to fix a vehicle they say is fixable. If it takes this long to fix a vehicle, the vehicle should be replaced. Waste of money and time. To think I pay over 5k a year to this company and they can't even get anything done in a timely manner. Ps. They send the vehicles to Carstar... Do not let your vehicle go there.

They raised my rates in one year with no valid reason. I have no tickets or claims in the last 20 years. Here was their response when I asked why. Insurance cost has been increasing due to the fact that Private Passenger Vehicle claims continue to rise significantly across Canada. This trend has been driven in part by higher repair costs due to various factors including the complexity of modern vehicles, increases in bodily injury settlements and more frequent losses as a result of distracted driving. Never mind they made 12 percent profit on a billion dollars last year.

My father is currently on the phone trying to reason with them over a scrape on the side of his brand new 2017 Ford F150 and the company is refusing to pay more than a quarter of the damage which is 900 dollars worth of damage.. he pays 120 a month in insurance premiums and this company can't cover him. What a crock.

I purchased Intact insurance for my BMW 320i when I got it without looking at other companies. In my excitement to drive my new vehicle, I accepted 160/month with no additional coverages. The bare minimum. Suddenly, I was charged 190 a month, and a letter was sent to me saying my insurance premium had increased by 250$ or 5% of my total cost because I didn't sign up for a safe driving application on my phone. But 5% of my total cost (almost 2,000$ a year) is not 250, it is less than 100. So how does this make sense? I have made a stop payment request through my bank (TD) so they cannot withdraw money automatically anymore. Would not recommend to anyone. To make matters worse, over the phone I was told I would only get a 5% discount if I signed up for the driving app, but never that I would have to PAY an additional 5% for NOT signing up for the driving app. Well done broker, well done.

I had an at-fault claim last year (my first claim ever), don't even want to talk about the claim process, super slow and poor customer service. And when it comes to the policy renewal, guess what, my premium went from $330 to $568/month. Got a quote from another company, for just $258/month.

Let's make some noise for Intact's worse service; recently, I requested my LOE from Intact, they have thousand reasons to deny it. I got an accident in 2014. Somebody hit my car in the parking lot, while I parked properly and was shopping inside; and the accident report states that there was nobody inside the car. I sent a request to my broker and need him to correct its record 100% not at fault, 50% at fault in the record right now. Intact said police cannot determine who is at fault in the accident, insurance company does. OMG. Police cannot decide who's at fault in the accident. Then what's the use of police? After that, intact put me on the high-risk level and charge me more. I believe they can play this trick on customers. That's the reason I need my LOE to read it in details, but they said you need to contact your broker; then my broker said Intact doesn't provide it. What a ridiculous reason. It's my personal insurance record. How come they cannot offer it to me. If you have experienced the same situation. please make some noise.

Full disclosure - I have been with Intact for years and absolutely loved them. They were easy to deal with, called me back within minutes of me calling, great price compared to everywhere else I had shopped around. Recently, however, I had a claim against me from someone who was also from Intact. I was in a parking lot, backing up, when this guy came speeding by and scraped his rim on the very bottom of my bumper. Refused to give me any info and left. I called Intact panicking, and explained to my broker what had happened. He told me not to worry, that it would likely be 50/50 if anything even came of it but since it was so minor that I could use forgiveness if worst came to worst. Fast forward to 6 months later when the guy decided to go through with the claim. I received a call, tried to ask questions, was found automatically at fault. They didn't want witness statements, they didn't care about the pictures I sent (the damage for which CLEARLY shows that he was speeding because it's a small scrape across my bumper; unfortunately the phone with the pictures indicating that I was over halfway out when he hit me is broken). I tried to ask what would come of it and where I would go, and the guy refused to answer any questions. He said he couldn't look into the other person's claim details. I called back and asked to speak with someone else a few days later who was magically able to view the other person's claims, who asked me to send pictures and who said that maybe they should investigate. No investigation was done and it's in my file that it's my fault. I've asked three separate times now for the forgiveness and no one has given me a straight answer about it. My insurance was supposed to be renewed December 23rd, but I was thinking of getting a new vehicle, and I was a little choked at the claim situation, so I asked to put only fire and theft insurance for two weeks while I debated and got the prices for everything. They processed my payment early, so I was told to put a stop on it, when I noticed they charged me way more than they were supposed to. I thought it was because of the claim, but low and behold the man who made the claim has apparently dropped off the face of the Earth and the claim is at a standstill. I called my broker to inquire about the charge and he said he didn't know. A week after this I received a letter telling me I was getting a $1500.00 dishonourment fee. I've never been late or missed a payment, so I have no idea what it was for. I've been calling my broker for the past week and a half, every single day, and he won't answer my calls or voicemails. I can't switch companies until I figure out the whole forgiveness thing and demand an investigation on the accident, and it's now coming up on my record that I have this huge late fee penalty so everywhere I get a quote from is crazy expensive. I've recommended friends and family to go here, even convinced two friends to go with them when they first began driving. I will NEVER recommend them to anyone else. I've been without a vehicle for almost a month now because I can't put insurance on it because of them. I can't even sell my car until I figure out what's going on in case they do decide to do an investigation (I just became a student and finance my vehicle so this is really raking up). I would give them no stars if I could. No idea where this all came from - five years of nothing but great service and now this.

This company does not care about anything but doing money out of people, has no sympathy for individuals in certain situations. And also decided to screw me over before Christmas. Thanks, Intact. And I will continue to write bad reviews about this Business. Shame on every person. MONEY MONEY MONEY, folks. You're paying for HIGH payments, crappy deductions and crap customer service pretty much...

I had auto insurance with these guys for 2 years. I finally got a chance to phone around for cheaper rates, I found an agency who gave me the same product for half the price. Intact called me to renew the policy and I told them I was going with someone else. One month later they went into my bank account and tried to withdraw money for the insurance. I called them and I got an NSF charge. I called them and they said the insurance was still in place, even after I told them I was with another company. I emailed them my new policy with details as requested by them. I put a stop payment against them and they are still trying to take money. I called emailed them half a dozen times! They keep calling demanding payment after all this. They charge way too much and it seems they now cost me more money to get away from these crooks.

My wife after several years of dealing with a broker, received her renewal policy in July 2017. The price she paid last year was $509 with Intact. The broker switched the former insurance company to Intact. She has never had an insurance claim in over 25 years and now Intact wanted $642 for a year older car and with the same coverage. This is a ridiculous increase of slightly over 26%. Intact is ripping us off. I cancelled them for our house insurance, my vehicle insurance and my RV. Do not use or fall for Intact's TV advertising that they pardon you for 2 claims if you are a new customer. You stop being a new customer after the first year & then you become an old customer – a subject to their price increases. This is how they get new customers. Don't hear too many good comments / reviews about them. Stick with another company!! Please!