Car Insurance Reviews

Intact Insurance Auto Insurance Reviews

This page has been viewed by: Please wait... consumers
(411 reviews)
Intact Insurance
1.4 out of 5 stars:
Customer service:
Value for Money:
Claim experience:
Share your own experience
Write a review

Cheap Car Insurance?

  • Rates from 20+ insurers
  • Stop overpaying today
  • Save over $500 annually

Get an instant quote

Filter

Most helpfull reviews
Review author
Clear all

PLEASE BEWARE OF THIS COMPANY

by Fkintact on Feb 10, 2020
1 out of 5 stars

PLEASE BEWARE, USE THEM AT YOUR OWN RISK. A broker recommended intact insurance due to the quote. We decided to go ahead with it. Intact left file pending for a good couple weeks. 4 times I went to Service Ontario to obtain a sticker renewal and I was not able to. The broker contacted Intact several times and they had excuses. Finally, they resolved it due to leaving my file pending. It was until after the first month we noticed an increase. They said oh you cannot get winter tire discount. I said why I have winters for all my vehicles. Then they said you have to have a receipt. So I went and purchased brand new winter tires. Provided them with the receipt and still, it was enough for them to give me the discount. They would not take pictures of cars or anything. Then the second month we noticed an additional increase. I contacted the broker again. The broker contacted them and they came back to say that the monthly increases were because I am supposed to have an app on my phone. I said for what. They want to monitor your driving, how often you brake, where are you going, how fast you drive etc.. I said I never authorized any of that. Even at the beginning of when we got the policy, I said no to that. So their excuse was they increased me because I didn't want the app. my policy, by the way, jumped 150dollars a month more to almost 500 dollars. After several months of all of that, we decided to cancel them and go with another person where we are saving 200 dollars a month. It is illegal for an insurance company to increase your rates without notification.

0 of 0 people found this review helpful. Did you?

YesNo

RIPOFFS/THIEVES

by Rav on Feb 1, 2020
1 out of 5 stars

I had insurance with these thieves for 2 years. Luckily never made any claims, who knows how much pain I would have gone through if I had to claim after reading the reviews here. OK, let me tell my story here: I bought insurance for my 2 cars and home with Intact. WITHIN 3 months they increased my premium $30/month, then in the next 3 months went up another $30/month, YET another $30/month in another 3 months. Within 9 months(that's is after I bought the insurance for a YEAR) they increased my premium $90/month(this is EVEN before it renewed)... Never had any accident/claim before or after I bought insurance from these thieves! I called up and asked them WHY, here is the answer they gave me (laugh if you feel like): IF THE SAME MAKE AND MODEL AS MY VEHICLE gets into an accident, they would increase the premium for ANYONE insured with that same make and model of the vehicle!!! I asked them if I can cancel the insurance... they said I have to pay 2 months premium as PENALTY!... So I decided to stay until it expires.... then when the renewal was coming up I called up and see if they can reduce my premium... Guess what they were going to increase the premium even $100 a month MORE upon the renewal WHICH THEY NEVER EVEN would have told me IF I didn't call them up... then... they PRETENDED like they are concerned and asked all my records (with they already HAVE)... and gave me a renewal quote for $5/month more than I paid previously. Another reason they gave me for the increase in premium is that INFLATION! Can this be believed? WHAT the inflation of the economy is 300% a year!? STAY AWAY from them! Get insurance ELSEWHERE!

0 of 0 people found this review helpful. Did you?

YesNo

Good service but too expensive

by Jean on Nov 6, 2019
2 out of 5 stars

Had a commercial insurance policy with Intact and had a small claim. The service was OK and the repair was done which I paid for. Intact then quadrupled my monthly rate. It was pretty outrageous so I'm currently hunting for another insurance company.

0 of 0 people found this review helpful. Did you?

YesNo

Did you know that on average Ontario drivers with good driving records pay $1,805/year in auto insurance? Is your insurance rate higher? Get a free car insurance quote and start saving today.

Bad company.

by Angry Consumer on Oct 29, 2019
1 out of 5 stars

Bad company. Avoid using them. I'm insured through them, the only thing I changed on my policy is I moved from Leduc to Spruce Grove. They raised my insurance from 2216 a year to over 2700, just cause I moved. I called another insurance company and they quoted me 2100. Once my penalty for cancelling is lower I am gone.

0 of 0 people found this review helpful. Did you?

YesNo

Intact rips you off easily

by LS on Oct 24, 2019
1 out of 5 stars

I have a false car theft claim on my record. I was never informed by Intact. I found out through another insurance company. I called my broker who knew nothing about it. I called the Claims Department for 2 weeks and spoke to 7 different agents. The claims department said they had to investigate which would take 3 months. I told Intact that my policy was due and they said they would contact me before the due date guess what? They contacted me on the due date which was too late to switch to another company because of the false claim other insurance companies quoted me with high premiums. So I am forced to stay with them for another year. In the meantime, I have filed a complaint against Intact for mistreating, misleading, defrauding me to stay with them. They also increased my policy from $ 538 to $ 682 for no reason. Please don't join Intact!

0 of 0 people found this review helpful. Did you?

YesNo
Review topics

Expensive+ "Cancellation Fee"!

by Uber1 on Sep 25, 2019
1 out of 5 stars

Outrageous abuse. This Intact Insurance for Uber drivers is extremely expensive. If at any point you decide to cancel, they will even charge you a "Cancellation Fee"!!! Also, be aware that Intact share your personal information with the Police, in case you miss a monthly payment. Extremely abusive monopoly and invasion of privacy. They need to be sued collectively to reimburse for so many abuses!

0 of 0 people found this review helpful. Did you?

YesNo
Not happy with car insurance reviews for your insurance company? Get a quote across up to 20 Canadian car insurers and make sure that you do not pay too much.

Dreadful Insurance Company

by Kris on Aug 14, 2019
1 out of 5 stars

I was in an accident at the end of 2018. I got rear-ended by someone, it was 100% their fault. My policy was set to renew at the end of July and they decided to increase my premium an extra $1,000 because of an accident that was not my fault. On top of that when I was dealing with them during the claim because of the accident the customer service was terrible. It would take SEVERAL attempts and emails to get some sort of return communication. The employees were terribly rude and unhelpful. They tried to make me take the rental car back before the settlement was even made because they kept dragging their feet about returning phone calls. I tried to search for cheaper insurance and everywhere else was more money, which is why I renewed my policy with them. After paying the premium they sent me a 'reissue' demanding an additional $157 on top of the $1,000 increase they have added already. This insurance company is an absolute joke. Would never recommend them to anyone.

0 of 0 people found this review helpful. Did you?

YesNo

Insurance raise by 27%

by AdelDimitri on Apr 25, 2019
1 out of 5 stars

The best evaluation should be 0 out of 5. The worst ever Insurance company to my opinion, after the first insurance of 2 years that was a satisfactory amount they increased 27% the insurance amount without any reclamation requested. The discount also of 25% mentioned all days on TV is worthless, you cannot even reach 10% while riding a bicycle not a car. A way to get you and the year later they are more expensive than the other insurances. The broker refused to communicate with Intact and asked me it's my responsibility. Very impolite request.

0 of 0 people found this review helpful. Did you?

YesNo
Review topics

Beware Intact paperless renew

by Ted on Apr 24, 2019
1 out of 5 stars

The one page notice directs you to create an online account with a PIN provided by Intact. After two unsuccessful attempts to log on with their PIN, the form sat until our automatic renewal date, assuming the cost would be similar to last year. I found out thru my credit card account that Intact had raised our rates over 20% ...for no reason... no claims/tickets/late payments/etc...

0 of 0 people found this review helpful. Did you?

YesNo

If you have a good driving record in AB, you should pay around $110/month (women - $105/month and men - $113/month). Do you overpay? Get an Alberta car insurance quote to start saving.

Intact Insurance

by MS on Apr 5, 2019
1 out of 5 stars

As a high school student, and having Intact Insurance as my first insurance company has been the worst experiences by far. I was with them since I was 16 years old, paying $211 a month for my insurance, I am now 18 and all of a sudden they have without telling me or without sending a package in the mail have increased my monthly payment up to $343, in addition to this I have never received a speeding ticket nor have I been in an accident that was my fault. To make things even better I have not reviewed an insurance slip and have been driving without a proper insurance slip for a month now and they have not done anything to send me out a new one. When speaking on the phone to multiple insurance brokers I was told as an insurance company they have the right to increase insurance rates, how does an insurance company without notifying their customer to increase someone’s rate by $132 a month! This works out to be $4116 a year for insurance!! The worst part of it all in order to cancel, I must first cancel and then they give you the amount you must pay to leave.. intact insurance has been the biggest scam.. not sure how they can do this to a high school student who works a part-time job.

0 of 0 people found this review helpful. Did you?

YesNo