Arbitrairy cancellation
by GaryM on Jun 11, 2014
1 out of 5 stars
As an 19yr old female under my parents name, i was paying a whoping 272 a month. For the lowest everything.... so pretty much just having it to be legal. After months, i just got to thinking how rediculous that amount really is. I even completed my G and notified them, and they didnt drop my rate even though i was then a better qualified driver. I called and asked why itdidnt drop in price. Customerservice couldnt give me a straight answer, or one that made sense at that. After three times of her trying to justify why it didnt drop in price i said enough. Hung up. Started searching around. I saw no potential in ever paying less in price from intact insurance. Plus, customer service ... was rude. Needless to say, i switched. I now pay 188. Thats right 84 dollars cheaper a month. Enough said. A 50min phone call to another insurer (girl who set me up was polite and didn’t act like you waste her time) …made me feel like I won the lottery. Switch today.
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I have had the misfortune of dealing with Intact. First problem was a misquote from my broker. I paid over $600 up front for what I thought was a year of coverage. Intact raised the rate by $300?? I spoke to my broker May 9th who told me to wait until mid-June when I was to send balance.
I work out of town and out of country. No one from my broker or Intact contacted me to say Intact wanted payment on May 9th. Intact without contacting me, cancelled my policy and, I am told, included a CHEQUE for $260?! I have been driving for 3 weeks with no insurance. My life could have been destroyed by these people. They won't put policy back in force because of "NON-PAYMENT"!! Non-payment and you send me a cheque?
Don't trust these people.
I buy insurance thinking, they've got my back. God help anyone who is as naive as I was.