Worst Customer Service
by kristina_e on Nov 29, 2018
2 out of 5 stars
Car Insurance Reviews
Intact Insurance Auto Insurance Reviews
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Agent/rep availability (1)
Agent/rep callbacks (1)
Billing/payments (3)
Cancellation experience (2)
Cancellation fee (1)
Claim - adjuster (1)
Claim - denial (1)
Claim - not-at-fault (1)
Claim - rental car (4)
Claim - repair shop (3)
Claim - windshield/glass (1)
Complaints/ombudsman (1)
Discounts, deals, rewards (1)
Insurance Rates, Prices (4)
Policy clarity (1)
Policy coverage (3)
Rates at renewal (1)
Rates competitiveness (2)
Rates for bad drivers (1)
Rates in bundle (1)
Review author
They approved my windshield claim four months ago and all of a sudden called me up and left a message saying they decided they won't be paying for it. It turns out that the adjuster that approved the claim made a mistake and it shouldn't have been approved in the first place. That's not my problem, Intact. It's yours. Meanwhile, the company that completed the APPROVED claim has been out the almost $500 for four months. And now, conveniently, the request I made to speak to a supervisor never got passed on. So I call back 48-hours later and now they are all "in a meeting". Not enjoying getting the run-around. I want this resolved.