Intact Insurance Auto Insurance Reviews

This company is the worst insurance company I ever dealt with. Leave a message after message take weeks to answer back can never get the representative to answer the phone over a month now and not resolved. I was a victim of someone running thru a stop sign and ramming my car going to cost thousands of dollars over their second settlement offer to replace my three-year-old car...
Settlement Offer way below market value!
I have to provide comparable vehicles as the ones they give are not even close to my vehicle. They want to write off my car or if I keep and repair I have to take a low ball offer to pay parts and half labor but then I have to pay them scrap rate to keep the car. That is over 3,500.00 they want to claw back for something I paid over 32,000.00 for.
It such a rip-off co surprised a company that has been around as long as they have and treat clients this way unbelievable still in business! Never felt so much stress in my entire life.

It’s been a week and we are still waiting for the insurance adjuster to contact us. It’s been the most disappointing experience we’ve ever have had with insurance. We were rear ended, not our fault obviously, and this company totally has no regard for getting our car repaired or even an appraisal on repairs. We would never recommend this company to anyone.

I was hit but a person insured under intact and the adjustor worked in the BC office. The person lied multiple times to try to get 50/50 on the claim the adjustor went along with it and she was pushing for 50/50 and tried to get me to take it with multiple calls even from other agents. Finally, about a year later they accepted 100 %. I hope the adjustor trying to get a bonus and accepting lies she sleeps well at night and if it is Intact pushing for less payout or not accepting full responsibility well, they got 2 stars in Alberta so the service and wrongdoing speech for themselves

I had a car accident in February 2021 and until now my car still not fixed (I don't have a car to go to work). But they still took money every month for this car. It's a terrible company...

I had a recent accident where I was rear-ended, they gave me incorrect information and I spent more than a week trying to get my car removed from the place they told me to store it, they lied and said they did not tell me to store my car there. The adjuster gave me a hard time and asked a lot of personal questions that had nothing to do with the accident, I spoke to the Senior Manager and he was rude and obnoxious. I was left without a car for weeks and I could not get to work. I had a mental breakdown and they still had me pay my premiums even though they had not fixed my car. Anyone looking for car insurance please do not go with this company they are tyrants.

Intact is a scammer.
Actually, they are speaking lies and postponing and rejecting everything and playing just with words.
My claim experience was awful.
Even if you had right, they will not give you money.
They are very rude. Just avoid them.

Never NEVER use this insurance company! My Mom had a small accident 4 weeks ago in Parry Sound. Yep, 4 weeks of trying to get the adjuster to call back. First, the car was towed to wreckers, then without my Mom's consent was taken to Orillia for some unknown reason. Eventually, it was brought back to a reliable auto body shop here in Parry Sound, who cared more for my Mom than Intact did. The shop called Mom today to tell her the car would be scrapped...Intact's decision. Once again Mom called the insurance company and ONCE again was told the adjustor was not available. They then told her she would call back tomorrow, which we feel is another lie. Short of seeing a lawyer we really don't know what to do at this point. I am sure he could hear my potty mouth in the background and will hear it straight up when I am the advocator that will be calling them tomorrow. Take advantage of my senior Mom....nope not happening!

I have an ongoing auto claim with Intact Insurance. Their processes are super slow and I have had the worst experience ever. I am being delayed for more than 2.5 months for my total loss vehicle cheque. They didn't even pay the car rentals and they charged me $2000 on my credit card. I don't recommend anyone the get insurance from this company. They want you to die for the money that you deserve. Upon talking to the higher officers as well you get no response and no time limits. Instead, they suggest you sue the company if you want compensation for the losses you are going through.

Negative rating always. I have also asked a few of my friends to change their insurance company. No one pays to get harassed or get mental depression when you are in a bad situation already cause of the accident.

1st issue:

I was originally denied a claim even though it was not my fault, with witnesses and a police statement. It took 7 months to resolve the issues, receive money for my claim because they low balled my claim and continued to do so for months. All the while still paying a monthly premium without a vehicle tied to the policy.

2nd issue:

I had a policy under Jevco Ins. that Intact Ins. owns. Without warning, documentation, or consent on my behalf, Intact Ins switched my insurance, rose my premiums by 100% and when I inevitably cancelled the policy they hit me with a cancellation fee higher than my rate. Very unethical company.

A drunk driver hit my vehicle along with 2 others parked outside my house. This was on Friday, Dec 11th at 2:45 am. They just delay everything as long as they can and do not actually anything to help. I've been after them for 2 weeks now and finally on Tuesday, Dec 29th I get the estimate for damage done to my vehicle. They keep telling me lies and I've caught them in many of them. I write down everything, Dates/Times/Names. Now they are trying to push everything onto the junkyard my vehicle is sitting at for delays. Meanwhile, they have done nothing and don't respond when they say "we will contact you in 24-48 hours". Was 142 hours before they gave me any info. Then to talk to an adjuster they said he would call me back with their "Guaranteed callback within 4 hours" which again took 22 hours for them to contact me. The WORST company out there. Just look at all the bad reviews. They speak for themselves. Don't go with this company and save yourself the headache later in life.