Intact Insurance Auto Insurance Reviews

It’s been a week and we are still waiting for the insurance adjuster to contact us. It’s been the most disappointing experience we’ve ever have had with insurance. We were rear ended, not our fault obviously, and this company totally has no regard for getting our car repaired or even an appraisal on repairs. We would never recommend this company to anyone.

I had a car accident in February 2021 and until now my car still not fixed (I don't have a car to go to work). But they still took money every month for this car. It's a terrible company...

I had a recent accident where I was rear-ended, they gave me incorrect information and I spent more than a week trying to get my car removed from the place they told me to store it, they lied and said they did not tell me to store my car there. The adjuster gave me a hard time and asked a lot of personal questions that had nothing to do with the accident, I spoke to the Senior Manager and he was rude and obnoxious. I was left without a car for weeks and I could not get to work. I had a mental breakdown and they still had me pay my premiums even though they had not fixed my car. Anyone looking for car insurance please do not go with this company they are tyrants.

Intact is a scammer.
Actually, they are speaking lies and postponing and rejecting everything and playing just with words.
My claim experience was awful.
Even if you had right, they will not give you money.
They are very rude. Just avoid them.

I have an ongoing auto claim with Intact Insurance. Their processes are super slow and I have had the worst experience ever. I am being delayed for more than 2.5 months for my total loss vehicle cheque. They didn't even pay the car rentals and they charged me $2000 on my credit card. I don't recommend anyone the get insurance from this company. They want you to die for the money that you deserve. Upon talking to the higher officers as well you get no response and no time limits. Instead, they suggest you sue the company if you want compensation for the losses you are going through.

Negative rating always. I have also asked a few of my friends to change their insurance company. No one pays to get harassed or get mental depression when you are in a bad situation already cause of the accident.

1st issue:

I was originally denied a claim even though it was not my fault, with witnesses and a police statement. It took 7 months to resolve the issues, receive money for my claim because they low balled my claim and continued to do so for months. All the while still paying a monthly premium without a vehicle tied to the policy.

2nd issue:

I had a policy under Jevco Ins. that Intact Ins. owns. Without warning, documentation, or consent on my behalf, Intact Ins switched my insurance, rose my premiums by 100% and when I inevitably cancelled the policy they hit me with a cancellation fee higher than my rate. Very unethical company.

A drunk driver hit my vehicle along with 2 others parked outside my house. This was on Friday, Dec 11th at 2:45 am. They just delay everything as long as they can and do not actually anything to help. I've been after them for 2 weeks now and finally on Tuesday, Dec 29th I get the estimate for damage done to my vehicle. They keep telling me lies and I've caught them in many of them. I write down everything, Dates/Times/Names. Now they are trying to push everything onto the junkyard my vehicle is sitting at for delays. Meanwhile, they have done nothing and don't respond when they say "we will contact you in 24-48 hours". Was 142 hours before they gave me any info. Then to talk to an adjuster they said he would call me back with their "Guaranteed callback within 4 hours" which again took 22 hours for them to contact me. The WORST company out there. Just look at all the bad reviews. They speak for themselves. Don't go with this company and save yourself the headache later in life.

A claim was filed and the car was deemed totalled. They offered quite below market value for a car with average mileage, good shape and more features. Their arguing point was paint chipping in the hood (which had a deflector!!!). No 5 years car in Canada has perfect paint unless repainted! After acrimonious dealing, they went up only to the cheapest/worst car in the market and took the rental from us. Very rude adjuster and supervisor. As instructed by industry regulators, I filed an appeal to 2nd line in Intact and the lady delayed the process. She only moved every time I called her. In the end, they went up a bit, and I accepted to lose around 12% of what would be reasonable. They didn't send a check until I called again. They ended up sending a pre-dated letter and check (the post stamp shows the right date), violating the law (they have 60 days from the original claim date to send the payment, at least the undisputed amount). It was so incriminating, that they sent a letter adding the rental fees as part of the settlement, which again, it's illegal as the fair market value is for the car value plus taxes, not including additional coverages. Not only that, but they also kept charging the prime for 3 months after the car was declared totalled and in their possession. Shortsighted company because they lost me as a client with 2 cars and a home (they would have recovered the difference in a few months), and I have talked many people out of this terrible company.

Absolutely horrible experience I'm going through at the moment. I had an accident about 2 months ago where the other driver was at fault and charged. My vehicle was completely totalled. At first, they were quick to help me make my claim, they were on top of everything, and provided me with the information I needed. After that first day; it's impossible to get a hold of ANYONE. I've called at least 5 times a day for the last two months, probably filled up their entire voicemail box, e-mailed them every day, and didn't receive a single response!!! I needed physio, I needed settlement money to get a new vehicle, I needed to know what was going on. Even my insurance broker couldn't and still can't get a hold of them!!!! They couldn't even send me paperwork on time. I got my personal injury paperwork about 3.5 weeks after the accident and had 2 days to get it in before it expired... I emailed them asking if I still had time to submit everything and got no response (needed my employer to sign some papers but he was on vacation so I couldn't get it in)... I did get a rental car for 3 weeks, but the second they offered me a settlement (horrible offer) they took the rental away and I've been left without a vehicle and without money for over a month... I told them I deserved a lot more based on the service they've been provided, and the fact my vehicle was in 10/10 condition before the accident with brand new tires and they said their offer was the best they could do which is complete nonsense. They DON'T CARE, they honestly do not care about their customers. In a perfect world, I would love to sue to get what I deserve in this situation, but I just don't have the time or money right now and just want my settlement money to move on. I'm such an easy-going person and never complain about any negative situation, but this is by far the worst experience I've ever had. DO NOT GO WITH THEM, so many better companies out there; even if you're paying a little extra per month in insurance, do it so you can get better service.

I was in an accident (not my fault) lots of out of pocket expenses and have to fight to get reimbursed. I sent pics, including prescriptions with names and AB2 info. Called Intact and they told me, yes all looked at and approved....no money... So 2 weeks later, I called and they told - still are not reviewed... Then I keep calling and checking in... Then Intact needs more info ex.. who is the cast and crutches for? WELL... Cast, crutches all prescription have a name on them and AB 2 shows leg fracture. Just dumb on their part. For your information, they only cover 165$ of extra medical expenses!