Intact Insurance Auto Insurance Reviews

I have an ongoing auto claim with Intact Insurance. Their processes are super slow and I have had the worst experience ever. I am being delayed for more than 2.5 months for my total loss vehicle cheque. They didn't even pay the car rentals and they charged me $2000 on my credit card. I don't recommend anyone the get insurance from this company. They want you to die for the money that you deserve. Upon talking to the higher officers as well you get no response and no time limits. Instead, they suggest you sue the company if you want compensation for the losses you are going through.

Negative rating always. I have also asked a few of my friends to change their insurance company. No one pays to get harassed or get mental depression when you are in a bad situation already cause of the accident.

I was in an accident (not my fault) lots of out of pocket expenses and have to fight to get reimbursed. I sent pics, including prescriptions with names and AB2 info. Called Intact and they told me, yes all looked at and approved....no money... So 2 weeks later, I called and they told - still are not reviewed... Then I keep calling and checking in... Then Intact needs more info ex.. who is the cast and crutches for? WELL... Cast, crutches all prescription have a name on them and AB 2 shows leg fracture. Just dumb on their part. For your information, they only cover 165$ of extra medical expenses!

I recently had a collision claim with Intact, it took 3 months to settle and they settled unfairly. The claims adjuster was rude on the phone, the manager failed to provide a proper review and when I disputed the decision because their insured driver lied and refused to provide evidence, they tried to blame me for a false accusation of violating the Alberta Traffic Safety Act which was not accurate. I hope that during this time of uncertainty that Intact chooses wisely who they hire to provide fair and equitable claims based on facts not word of mouth. Worst insurance company. I definitely will not be giving them my business in the future.

My car was a total loss and I was not at fault. Took 1 month after car getting quoted for them to give an offer, (after I called wondering what was going on) - they had system glitches. Anyway, they offered me the low side of car value. and I tried to negotiate. Once they give you an offer they cut off your rental car, even though they caused a 2-week delay by not being organized, and I have unlimited rental car coverage as it was not at fault. Customer service was rude. DO NOT USE THIS COMPANY

My car was stolen on December 13 /2019 once I notice my car was missing I called the police and made a report then call the Intact insurance, we stared a claim. I provided all the necessary documents and mailed the 2 keys I had to them. After a month I still did not hear anything from the insurance in which I started to call them to find out what is going on, they started giving me the run around by telling me the agent would call me back with 24 to 48 hours, and they would not call back at all! I continue to call until a few weeks after someone call me back and wanted to do a follow up about the incident again, once that conversation has been done she told me that she would forward my claim to the adjuster department and it is safe to say that you can start looking for a new car. I waited and waited after 2 months pass by still no answers or any news as to what's going on with my claim. I started calling back and still no one who tells me anything valid at all. I was very disappointed and disturb about the whole thing so I decided to tell them I will take legal action the minute I said that I was able to speak with the claim agent and she told me that my claim is higher than her pay grade and that all she can tell me, it been over 70 days now and I still have not to be compensated for my car. On February 21 another agent call and said that my field has been transferred to him and the only how to move forward with the claim is to have an interview with me that would last for 2 hours and during that period the conversation would be recorded to protect them, this is when I concluded that Intact insurance does not pay me when working on my claim but have been looking for ways to run away from their responsibilities. I just want to be compensated and let it been known to the public about this company and what it really stands for, they are a fraudulent company that only steals from clients and they do not want to pay you any money at all.