Intact Insurance Auto Insurance Reviews

Literally, the worst insurance company I have ever dealt with. Save your time and your sanity and never choose Intact.
(1) Took me a month to just get an ESTIMATE of the total damages to my vehicle after my accident
(2) Now I'm now stuck playing phone tag with people who apparently are never around trying to get an estimated repair date.
(3) It took them 4 days and 3 phone calls to actually start my claim
(4) It took them a week to tow my vehicle from the collision centre location to the city where I live
(5) Another week to tow it to the correct body shop at my dealership because they brought it to the wrong place - their own shop, not the one I noted
(6) Another two weeks to get the estimated repair amount AND BIG surprise, I didn't even get the estimated repair amount from Intact Insurance - I got it from the body shop itself because Intact is too incompetent to reach out in a timely manner.

Can't even call their general phone line because you're on hold for over an hour and then the line gets disconnected... They want to repair a $28,000 vehicle with almost $18,000 in damages. The biggest joke. Would not recommend Intact to my worst enemy.

Our trusted broker submitted our claim. Nobody called from Intact. We have to call just to the hotline. And wait for more than one hour every time we call several times per week for a month now.
Someone put it wrong in our statement. Over one month we are trying to get the car fully repaired. The adjuster never returned phone calls.
Escalated to the manager via voicemail box.
Insurance broker got in touch and they told me about calling us. Nobody called days later. The car is in service, no explanation why missing parts are not approved and they are not paying for a rental car, which is in the policy.
Calling to English speaking line is getting switched to QC and they have to switch it back to Ontario and it is extra time to wait. One person from Intact did confirm this one and only line to call has been terrible for over three months now.
Their web portal is not allowing to log in to review the estimate. It is not recognizing their own policy number. Reported this bug, but nothing happened.

It’s been a week and we are still waiting for the insurance adjuster to contact us. It’s been the most disappointing experience we’ve ever have had with insurance. We were rear ended, not our fault obviously, and this company totally has no regard for getting our car repaired or even an appraisal on repairs. We would never recommend this company to anyone.

I had a recent accident where I was rear-ended, they gave me incorrect information and I spent more than a week trying to get my car removed from the place they told me to store it, they lied and said they did not tell me to store my car there. The adjuster gave me a hard time and asked a lot of personal questions that had nothing to do with the accident, I spoke to the Senior Manager and he was rude and obnoxious. I was left without a car for weeks and I could not get to work. I had a mental breakdown and they still had me pay my premiums even though they had not fixed my car. Anyone looking for car insurance please do not go with this company they are tyrants.

Intact is a scammer.
Actually, they are speaking lies and postponing and rejecting everything and playing just with words.
My claim experience was awful.
Even if you had right, they will not give you money.
They are very rude. Just avoid them.

Agent is not reliable, didn’t even bother to understand or analyze of what happened exactly at the time of the accident, nothing happened to my claim, no explanation from the Agent and the Company, bad experience.

Please don't use Intact. It's a scam. Employees are rude, unorganized, take a long time to get a response. They only pay what they want. They are too lazy to come out and look at the truck. And tried to put USED parts on a truck that was 3 years old. You are better off without insurance...

My husband was parked in a parking lot with our brand new car and opened the door. Literally "touched," BARELY the car parked next to ours. The woman in that car went to the police and falsely claimed hit and run, that we had done $2000 damage etc. The police investigated and said that her claim was basically opportunistic fraud. Of course, because police were involved, the woman got our insurance information. We objected and explained what happened, submitted photos of our car, did a line -up, offered to pay for the police report, made statements, said that we would take the woman to court for a false claim. Intact informed us that the woman had supposedly had the work done already, determined that we were responsible and placed the claim against our insurance policy.

A drunk driver hit my vehicle along with 2 others parked outside my house. This was on Friday, Dec 11th at 2:45 am. They just delay everything as long as they can and do not actually anything to help. I've been after them for 2 weeks now and finally on Tuesday, Dec 29th I get the estimate for damage done to my vehicle. They keep telling me lies and I've caught them in many of them. I write down everything, Dates/Times/Names. Now they are trying to push everything onto the junkyard my vehicle is sitting at for delays. Meanwhile, they have done nothing and don't respond when they say "we will contact you in 24-48 hours". Was 142 hours before they gave me any info. Then to talk to an adjuster they said he would call me back with their "Guaranteed callback within 4 hours" which again took 22 hours for them to contact me. The WORST company out there. Just look at all the bad reviews. They speak for themselves. Don't go with this company and save yourself the headache later in life.

A claim was filed and the car was deemed totalled. They offered quite below market value for a car with average mileage, good shape and more features. Their arguing point was paint chipping in the hood (which had a deflector!!!). No 5 years car in Canada has perfect paint unless repainted! After acrimonious dealing, they went up only to the cheapest/worst car in the market and took the rental from us. Very rude adjuster and supervisor. As instructed by industry regulators, I filed an appeal to 2nd line in Intact and the lady delayed the process. She only moved every time I called her. In the end, they went up a bit, and I accepted to lose around 12% of what would be reasonable. They didn't send a check until I called again. They ended up sending a pre-dated letter and check (the post stamp shows the right date), violating the law (they have 60 days from the original claim date to send the payment, at least the undisputed amount). It was so incriminating, that they sent a letter adding the rental fees as part of the settlement, which again, it's illegal as the fair market value is for the car value plus taxes, not including additional coverages. Not only that, but they also kept charging the prime for 3 months after the car was declared totalled and in their possession. Shortsighted company because they lost me as a client with 2 cars and a home (they would have recovered the difference in a few months), and I have talked many people out of this terrible company.