Intact Insurance Auto Insurance Reviews

They will not pay my truck was stolen and almost a year later and not a dollar they are investigating every day a new something they are looking for any reason not to pay then someone tbone me in my other truck they have taken my other truck will not give back to me and they have not payed me a dollar for the second truck
They are scammers they will go to the police and try to have you charged for anything to claim excuse not to pay becarefull this company is very awful this is after being a customer for 22 years.

Currently disputing adjustors assignment of blame, 50/50. I spoke to my assigned adjuster once. Despite asking for an investigation with the evidence available, I asked my broker to contact the adjuster as well, leaving messages for a callback and speaking to other agents at intact regarding my concerns. Zero response from my assigned adjuster. The unprofessional manner in which my assigned adjuster has represented Intact. I cannot believe I'm the only client experiencing this poor quality of customer service. Just unbelievable. Why my broker switched from another company to Intact? is just baffling...

So back in April 2022, we had a massive snow storm and I drove home from work and parked my car in my driveway. The next day I leave to go to work and I hear what sounds like a scrapping noise under my car. My boyfriend looks at me to find that the snow had got all up in the splash guard of my Honda Civic (which is low to the ground) and completely froze and busted out my splash guard.

I called my insurance broker to find out if the damage would be able to be fixed by insurance. He said he would ask intact and they’d get back to me. 2 weeks passed and I get a call from Wanda at Intact. She states how she’s opened a claim about the damage. Since 2 weeks had already passed and I had to use my car I had already fixed the damage. I call her back she doesn’t answer so I leave her a voicemail saying I didn’t want to open a claim I had a question and the damage was fixed I didn’t need their help it was all fixed. Problem solved

A month later I get this email that I haven’t returned their call regarding my at-fault claim. So I call Wanda again leave her multiple messages she never replies and I forgot about it. Figured she’d get the voicemail (guess I should’ve followed up)

In June (after I had left multiple voicemails and even emailed them) I get a letter if I don’t reply in 5 business days they will be processing the claim as an at-fault claim. So I call Wanda again no answer I leave several voicemails and emails. Never get a hold of her. So I call Intact head office to speak with someone about what happened. I’ve told them all the days I’ve called Wanda. All the emails and how I don’t want an at-fault claim it wasn’t supposed to be a claim it was supposed to be a question and I fixed the damage myself.

A few days later I Finally I get a follow-up email saying that it’s been canceled. I’m like perfect moving on. 2 weeks later I get an email from my insurance broker saying I need to submit a bill to show I fixed the damage. I call my insurance broker and said it was the splash shield the local dealership cut it off and racked up the remainder. So again I figured it’s all fixed move on.

3 days ago I get my insurance renewal and I went down like 3 bucks: no claims, no accidents, and no tickets seem strange to me. So I called another insurer to get a quote to compare prices. Come to find out Intact insurance put on my insurance that it was an at-fault claim in April...

Moral of the story... I have canceled insurance with Intact & have gone with another insurance... low rates, and way better customer service. Shame on you Intact and Wanda for all I have had to deal with since April over something that was supposed to be a question.

I’d give them a 1/2 star rating if it would let me...

Negatives though, I call them about 4 times a week professionally. A mix of adjusters extensions and calling the on-hold wait line.
The adjusters have never responded to a single email I've sent. So that is in the dozens to a hundred or so just this month. I've had one adjuster call me back from a VMail I left among dozens or hundreds as well.
Sadly the best option is the adjuster's extension, however, their pick-up rate vs. answering machine is approximately 1/12 or so attempts. Whereas the on-hold line takes up so much time it is prohibitive. I am presently on hold, hold began at 1:35 pm and it is now 3:50 pm while I'm writing this. So the holds are usually around 2 hours, and this is the worst yet at well over 2 hours so far and still waiting. The only reason I'm on hold is that I absolutely need to speak with someone and this is day 8 without getting through to anyone, which is unusual, but also awful.
1 star or less forever. I'd easily be giving this a 3 start without any improvements if they simply added a CALL BACK OPTION as many others have. Then it wouldn't be prohibitive to call the hold line since I could continue with my other business. Being unable to use my phone these past 2.5 hours is costing not only time but money in a very obvious way. I'm missing out on business.
I'll be dealing with Intact less in the future business-wise after writing this and realizing the clear abusive nature of our relationship. So now this is affecting their business and not just mine. I'll be dropping my personal policy with them tomorrow as of this writing.
TLDR: They're too big to care about their terrible customer service as well as being in the past on technology available for over a decade. Avoid them.

Our trusted broker submitted our claim. Nobody called from Intact. We have to call just to the hotline. And wait for more than one hour every time we call several times per week for a month now.
Someone put it wrong in our statement. Over one month we are trying to get the car fully repaired. The adjuster never returned phone calls.
Escalated to the manager via voicemail box.
Insurance broker got in touch and they told me about calling us. Nobody called days later. The car is in service, no explanation why missing parts are not approved and they are not paying for a rental car, which is in the policy.
Calling to English speaking line is getting switched to QC and they have to switch it back to Ontario and it is extra time to wait. One person from Intact did confirm this one and only line to call has been terrible for over three months now.
Their web portal is not allowing to log in to review the estimate. It is not recognizing their own policy number. Reported this bug, but nothing happened.

My daughter’s car was stolen from her driveway. Her husband reported to their Broker, Erion Insurance. Erion reported the claim immediately to Intact. Five days later Intact contacted my daughter. The car was found. Inside the car, a bong was found. The car reeked of marijuana. Intact paid for a loaner vehicle until the vehicle had safety done and was cleaned. My son-in-law picked it up and it still reeked of marijuana. The garage said that they weren’t given enough money to pay for shampoo. Now the car is back at the garage. The Broker has emailed countless times and telephoned the Intact adjuster without any reply. The Broker has tried to give good service but the Insurer has provided terrible service to their Broker and to their Insured.

I am a retired Insurance Broker who represented Intact for more than 20 years. I am extremely disappointed in the service or lack of service that Intact is providing.

It’s been a week and we are still waiting for the insurance adjuster to contact us. It’s been the most disappointing experience we’ve ever have had with insurance. We were rear ended, not our fault obviously, and this company totally has no regard for getting our car repaired or even an appraisal on repairs. We would never recommend this company to anyone.

I was hit but a person insured under intact and the adjustor worked in the BC office. The person lied multiple times to try to get 50/50 on the claim the adjustor went along with it and she was pushing for 50/50 and tried to get me to take it with multiple calls even from other agents. Finally, about a year later they accepted 100 %. I hope the adjustor trying to get a bonus and accepting lies she sleeps well at night and if it is Intact pushing for less payout or not accepting full responsibility well, they got 2 stars in Alberta so the service and wrongdoing speech for themselves

I had a recent accident where I was rear-ended, they gave me incorrect information and I spent more than a week trying to get my car removed from the place they told me to store it, they lied and said they did not tell me to store my car there. The adjuster gave me a hard time and asked a lot of personal questions that had nothing to do with the accident, I spoke to the Senior Manager and he was rude and obnoxious. I was left without a car for weeks and I could not get to work. I had a mental breakdown and they still had me pay my premiums even though they had not fixed my car. Anyone looking for car insurance please do not go with this company they are tyrants.

Intact is a scammer.
Actually, they are speaking lies and postponing and rejecting everything and playing just with words.
My claim experience was awful.
Even if you had right, they will not give you money.
They are very rude. Just avoid them.