Intact Insurance Auto Insurance Reviews

Negatives though, I call them about 4 times a week professionally. A mix of adjusters extensions and calling the on-hold wait line.
The adjusters have never responded to a single email I've sent. So that is in the dozens to a hundred or so just this month. I've had one adjuster call me back from a VMail I left among dozens or hundreds as well.
Sadly the best option is the adjuster's extension, however, their pick-up rate vs. answering machine is approximately 1/12 or so attempts. Whereas the on-hold line takes up so much time it is prohibitive. I am presently on hold, hold began at 1:35 pm and it is now 3:50 pm while I'm writing this. So the holds are usually around 2 hours, and this is the worst yet at well over 2 hours so far and still waiting. The only reason I'm on hold is that I absolutely need to speak with someone and this is day 8 without getting through to anyone, which is unusual, but also awful.
1 star or less forever. I'd easily be giving this a 3 start without any improvements if they simply added a CALL BACK OPTION as many others have. Then it wouldn't be prohibitive to call the hold line since I could continue with my other business. Being unable to use my phone these past 2.5 hours is costing not only time but money in a very obvious way. I'm missing out on business.
I'll be dealing with Intact less in the future business-wise after writing this and realizing the clear abusive nature of our relationship. So now this is affecting their business and not just mine. I'll be dropping my personal policy with them tomorrow as of this writing.
TLDR: They're too big to care about their terrible customer service as well as being in the past on technology available for over a decade. Avoid them.