Intact Insurance Auto Insurance Reviews

At first, my sister and I were very impressed with this company. They were very helpful, reliable, and professional when we were signing up with them. However, we are getting charged much higher than we were initially quoted and have sent countless emails to try and resolve the issue, but have received no response after WEEKS. These people are unprofessional and unreliable, do not be fooled. Their ratings are horrible for a reason.

My broker gave me less than 24 hours notice that my policy was being cancelled... In the middle of a pandemic... Now I'm paying $100 less at a better company than what I've been paying for 15 years with your company..... Because I was loyal..... But you weren't loyal to me during this pandemic..... Good riddance......my life is better now

Was involved in a not-at-fault accident with injuries. Claim adjudication for the car repair was excellent - claim adjudication for the injuries is awful, unfair, done in bad faith and proves that their word isn't worth the paper it's written on. They cause extreme hardship and not even bother to respond to the lawyer, just waiting on a tribunal date months down the road hoping that you are so much cornered by that time that you will accept their ridiculous settlement intentions.

Dispatchers came to my house... didn’t tow my car. After the second dispatcher came he took pictures of my car and just left without towing my car. Your whole business is towing cars but apparently, something else is wrong but had to find out from the person in the office who has no clue on what’s happening from the customer. I had to get a third party tow truck to tow my car which cost me $100! The experience drove me crazy... Your customer service is impeccable... Thanks a lot!

A claim was filed and the car was deemed totalled. They offered quite below market value for a car with average mileage, good shape and more features. Their arguing point was paint chipping in the hood (which had a deflector!!!). No 5 years car in Canada has perfect paint unless repainted! After acrimonious dealing, they went up only to the cheapest/worst car in the market and took the rental from us. Very rude adjuster and supervisor. As instructed by industry regulators, I filed an appeal to 2nd line in Intact and the lady delayed the process. She only moved every time I called her. In the end, they went up a bit, and I accepted to lose around 12% of what would be reasonable. They didn't send a check until I called again. They ended up sending a pre-dated letter and check (the post stamp shows the right date), violating the law (they have 60 days from the original claim date to send the payment, at least the undisputed amount). It was so incriminating, that they sent a letter adding the rental fees as part of the settlement, which again, it's illegal as the fair market value is for the car value plus taxes, not including additional coverages. Not only that, but they also kept charging the prime for 3 months after the car was declared totalled and in their possession. Shortsighted company because they lost me as a client with 2 cars and a home (they would have recovered the difference in a few months), and I have talked many people out of this terrible company.

I am new and inquiring about a policy quote for my vehicle. The customer service was rude of asking a lot of questions and when I said ok, I’ll call another insurance to inquire, he just put the phone down. Very rude, not accommodating, and doesn’t like a new customer!!!

So I go to pay my Intact insurance bill online. They ask me for a 13 digit number for my policy. The number on my invoice is 9 digits long!? Are they economizing on ink? Somebody please, fix this idiotic bug ASAP!

Absolutely horrible experience I'm going through at the moment. I had an accident about 2 months ago where the other driver was at fault and charged. My vehicle was completely totalled. At first, they were quick to help me make my claim, they were on top of everything, and provided me with the information I needed. After that first day; it's impossible to get a hold of ANYONE. I've called at least 5 times a day for the last two months, probably filled up their entire voicemail box, e-mailed them every day, and didn't receive a single response!!! I needed physio, I needed settlement money to get a new vehicle, I needed to know what was going on. Even my insurance broker couldn't and still can't get a hold of them!!!! They couldn't even send me paperwork on time. I got my personal injury paperwork about 3.5 weeks after the accident and had 2 days to get it in before it expired... I emailed them asking if I still had time to submit everything and got no response (needed my employer to sign some papers but he was on vacation so I couldn't get it in)... I did get a rental car for 3 weeks, but the second they offered me a settlement (horrible offer) they took the rental away and I've been left without a vehicle and without money for over a month... I told them I deserved a lot more based on the service they've been provided, and the fact my vehicle was in 10/10 condition before the accident with brand new tires and they said their offer was the best they could do which is complete nonsense. They DON'T CARE, they honestly do not care about their customers. In a perfect world, I would love to sue to get what I deserve in this situation, but I just don't have the time or money right now and just want my settlement money to move on. I'm such an easy-going person and never complain about any negative situation, but this is by far the worst experience I've ever had. DO NOT GO WITH THEM, so many better companies out there; even if you're paying a little extra per month in insurance, do it so you can get better service.

From the very start, there was controversy. The broker said one thing then Intact bills said another. When I realize that things weren’t going to be as said which I had expected to work in my favor I was already trapped. I was quoted almost $440 per month for “new drivers” insurance by brokers but was billed almost five hundred by Intact which attracted overdraft fees, so when I reached out about it, I weren’t satisfied with their explanation so I wanted out but I was told that I would have to pay almost $2000 to get out of the car insurance policy. I was furious! This was way too much for me to pay so I was stuck! There was a time when I paid early only to be penalized for it! According to them, that’s not allowed, the policy can only be paid on the due date, and boy everything got chaotic for me ever since! It’s now eight months into this and so I tried recently again to come out of the contract only to be told that I would still have to pay $2000 to get out of the policy. During the coronavirus crisis whenever I asked to have the payment due dates pushed back, the policy went up by a whopping $600-800 dollars. I would never recommend this car insurance company to anyone the financial pressure you’re placed under is unbearable especially if you are not well off financially!

Avoid this company...They use brokers who give a quote that is more than what is online. Charged me 1000 to cancel a policy after 7 days!