Intact Insurance Auto Insurance Reviews

I am tired of this runaround over my Nissan Pathfinder accident. This is not at fault claim that should have been dealt with right away. I have been told lies about the additional supplemented or reports of damages that the appraisers require to process, which was already sent by Rutherford Auto collision direct to appraiser Mike and Lisa, who has the person in charge. But by trying 3-4 calls each and every day from last one and a half month the guys keep telling that we didn’t get the additional reports yet and it will take 1-2 days more, which was already sent by body shop from one month. This is the insurance company who makes the customer fool and tries to rip them off. I am still waiting but I am running out of patience and I already spoke to my lawyer and will see these cheaters in the court if I will not hear until this Friday. Please be aware of Intact insurance or Novex insurance. They are Cheaters, Liars, Money Makers. I'd give Zero rating, if I could, to this company, I don’t know how they survive in Canada. Will not last long due to this sort of customer satisfaction. Be aware, guys!

I am tired of this runaround over my C63 AMG Mercedes accident. This is a not at fault claim that should have been dealt with right away. I have been told lies about the shop not allowing your staff appraiser to inspect my car. The shop showed me their surveillance system and it didn't show any Intact appraiser coming into the shop. Aside from that this is the worst customer service experience I've had ever had. The estimate you guys sent the body shop isn't even enough to fix my car and is missing major parts also the hood price in the estimate is completely different than my original hood price. I am not going to wait any longer and I am going to have to contact my lawyer to deal with this situation because I have run out of patience and time. My car is a special edition vehicle, the parts are hard to find and I had a custom vinyl wrap installed onto the car which wasn't even included in the estimate. The body shop has been trying to get ahold of you for weeks now and they haven't gotten any response from you. They even called your manager and he hung up the phone on them which is very unprofessional. They even called him back and left him a voicemail to attend to this issue over my car and even the manager did not answer them back. On the other hand, I've mentioned that before, I can't stay longer than this in Canada but they don't do anything about me. They enforced me to move my car from the shop I chose to one of their shop which is they can do whatever they WANT in my car, even use aftermarket parts as they told me on the phone. Also, the first adjuster called me one time only in the beginning of the claim to move the car to their shop, that's it. Then I asked them to move my car to another adjuster, even when they moved it to the new adjuster, the new adjuster never called me once. I did many calls to the Intact company to talk to the adjuster or her manager but nothing happened, no one called me, I really don't understand why they treat their customers like that. It is the worst experience I have seen

Ever since they switched from founders, I noticed it more each agent there was rude, impatient, always making things as hard as possible. FIRST I want to tell you I was a loyal client for MANY YEARS with them. Never missed a payment, always very kind to each of them. To be treated like this and I myself still can hardly believe it. I for sure can't understand the treatment. Lisa M made fun of me laughing about the questionnaire I filled out for them, in which they did not even record it as I wrote down making me lose more money this way! Called me a lier in so many words. Kept on asking the same questions over and over saying I was not NORMAL because I had too many vehicles and that who I lived with SHOULD HAVE A LICENSE! As well as my MOTHER! It is CRAZY I tell you! They ( LISA M) said I should just look for a different insurance company!!! AND get this: she lied to me saying they will not even insure the new vehicle I got because it wasn't in my name!!! WOW, just unbelievable lies, cheating, RUDE, rushing me, making fun of me!! I was truly nervous driving knowing this was my insurance company. I mean my god they felt like an enemy! I still can't believe it all nor understand WHYYYYY I was treated this way but I will tell you one thing: I will let everyone in this world know, if I can, to warn them!! I mean good lord in heaven I have too many vehicles??? So much terrible treatment!! THEN I had to start blocking my phone number whenever I called!!! In order to be answered! It feels like I did something personal to each of them or like my business for some unknown crazy reason was no longer any good??? SO weird, SO awful! Of course, I'm still pissed.

I've been with Intact for a couple years now and since then they’ve given me horrible rates and the customer service just blatantly isn't there. I've had times where I need to switch my insurance from one vehicle to the next and the next thing I know I'm paying $450 two months in a row and when I call them to give my hard-earned money back, they say they can't do it and to get on with my day. So whatever, I get mad and they fix it to its usual $175 for my 1997 Nissan. Until a couple months ago, everything was gravy until I had to switch it again onto another vehicle of mine and the next thing I know I'm paying $350 for 2 cars. One of the cars I sold months back and even told them I only need one on my policy and ask for a refund and they say no, of course, so that's when I end my policy from these money hungry corporates. And then to make sure they can't take out any more money (because I just have a feeling they might try), I put a block against their withdrawal payments but I check the 15th the usual day they take out their unholy sum of cash from my wallet and there it is again, not their money in any way, $150 gone from my bank. By this point, I just had to share my experience with Intact insurance just to let them know that they are the worst insurance company and I do not recommend anyone to ever go near Intact or their Surrex brokers over in Magrath.

I was in a car accident Dec 2017, a truck hit me, not much damage to my car back fender, side panel buckle, my navi radio screen blink off and on then it didn't work. My injuries: rotator cuff ripped at 80% right arm, whiplash to my back and neck, severe vertigo. My car went to the auto body shop, which I was told it was still driveable. After the accident, I had electrical issues with the car, the headlights, high beams, the radio would come on or off periodically, my car turned off on its own. Obviously, I had electrical issues, my car was serviced the day before and nothing was noted with having issues. Intact called the dealership for them to look at my car. Codes came up and I was told to talk to my insurance, no one told me the codes. The dealership, they are getting paid by the insurance and they work for the insurance that I need to talk to them. Intact told me it wasn't accident-related. Finally, I talk to a lawyer friend of mine who said to me: call insurance now, your car is unsafe to drive. Prior to many conversations with Intact, they wouldn't put me in a rental. Finally, after the talk with the lawyer, they got me in a rental within 15 mins. The auto body shop did a partial tear down, they couldn't say for sure if it was accident-related or not but said if the customer comes in and says this is what happened, then they feel as that is what happened. Then the auto body shop told me that my car was unsafe to drive and they wouldn't drive it either, so the car sat at the auto body shop for a couple more weeks. Intact said if the auto body shop said it could be the cause, they would write my car off. They didn't keep to their word, Intact sent me an email saying that I had 24 hrs to agree on getting the bumper fixed and also agreeing to get the bumper fixed. I am also agreeing the electrical is not caused by the accident. I wouldn't agree to this, 'cause if I have electrical problems and this car is unsafe to drive, I could cause an accident or even kill someone, I don't want that burden. I wouldn't agree to that, so Intact told me to take the car back to the car rental place and which I did, I still had 5-6 wks of car rental left and they would let me use it. Intact also wasn't rushing me to get medical health, the adjuster said to me that I could walk to physio. It was approx 2 km walk, I have severe health issues and have a handicap permit, I am on heavy pain medication and told him I can barely walk a few feet. He would still argue with me on why I couldn't walk, meanwhile, it was the middle of winter and the weather was approx -17 -20. I always have high blood pressure and asthma. It took a month for Intact to take me out of minor injury, I finally got into the second one and I received a letter last week stating I have no housekeeping, no benefits now my injuries are back to minor. Through the accident I am unable to clean and look after my house, I live alone, I'm almost at the point of being homeless I am just on a fixed income on a long-term disability. I wouldn't suggest Intact to anyone. This has been a nightmare for me, they don't care about their clients. 9 months I have been fighting with them, 9 months of not receiving anything from them, 9 months of not getting paid out on my car. What kind of insurance company does this? Why wouldn't they help? Why would they want me to suffer ? My life has been hell! Because of Intact I would have never thought this kind of thing happens in Canada

I had the WORST experience ever with INTACT INSURANCE. They raise my payments without my knowing and NEVER return your call. Try to deal with them over the phone and mail. With the promise they would return to me in about half an hour time. They never did! Worst Broker I ever had! Wouldn't do anything about it! Even after calls over and over again, they went into my account and took an amazing overpayment! Since I had already cancelled my policy with them. Don't fall for that easy talking of a no-good broker when getting an insurance. DISGUSTING!!

Intact insurance rose my rates this year by over 30% with no explanation. I renewed my car insurance through ICBC and cancelled the portion of Intact. I have now been charged the new rates even if I don't have Intact anymore. I just called them and the girl on the phone had no answers. She didn't bother looking into it much. She said I'd have to call billing which is closed. The fact that I have been charged even after cancelling speaks for itself. Someone clearly doesn't do their job.

I feel I have a responsibility to leave this review today. I am leaving Intact Insurance due to predatory rate increases with no explanation. I moved to BC from Alberta last year and was expecting to pay a much higher bill for auto insurance overall (which we did). Intact provides supplemental coverage, which includes collision and comprehensive. The Intact premium I paid last year was fair compared to the other options available in this province. However, I went to renew my auto insurance today and was informed that Intact has recently raised their rates. No explanation was given except that apparently, the company figured it was charging too little for coverage and wanted to make adjustments. When given the quote for the same coverage as last year, I calculated this year's premium as a 35% increase. This is totally unacceptable and predatory in my opinion. In an economic climate where many costs are ballooning out of control, I would hope that companies take the lead in being competitive and in doing so, place less burden on the customer. I am very disappointed that Intact would actually decide to raise rates this steeply over a single year and not expect to lose customers over it. I will not recommend this company to any of my family or friends as well. Extremely disappointed today.

My car had to be towed on a highway and was charged over 180$ by the towing service. The insurance refused to pay me the full amount for the towing which was charged by the highway towing company and had no say in choosing the company. I was never told the limitation on towing when I signed the contract with them.

These guys are a Gong Show, they gave me a runaround, had to go through several adjustors, and appraisers, they don't seem to know what they were doing, making assumptions without any mechanical background or knowledge. Hard to get hold of anyone, took forever to return my calls. ...not worth it.