Intact Insurance Auto Insurance Reviews
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Gave me only 2,000 for a car that was worth 5,000 and said I could have a rental for a month. Then they forced me to return the keys back a week later telling me they couldn't cover it. They truly are a joke..
Incredibly unhelpful, rude and condescending service from Intact. Called with a claim, waited 5 weeks for anyone to even get out here to look at the damage, was told to get the window fixed even before the paperwork was processed and was assured it will be paid for with the rest of the claim. $1300 later, I get a cheque with my and Ford Canada name on it. Bank will not take it unless I show up with Ford Rep at the teller (no, endorsement won't do). So not only my settlement cheque is useless but also my own money I spent to get the immediate issues fixed is gone since 'they don't have a relationship with Ford Canada'. The best part is, just got my renewal letter - very first line says "your immediate attention is required", to me it means not next week, not later on, pay and pay now. I asked the person who handles the claim - Maher M if he sees the ever familiar "We got your money, what else do you want from me" approach here, he said he did not. Great job Intact, not only I got nothing for my damages but you also lost out of pocket money to get fixed what you said you will cover. Never again!
I told them not to renew my car insurance with them 1 month before it expire..they told that's fine and a month later I check my bank account and they still taking it out a monthly payment so I call them and complain about it...you know what they told me I have to pay the cancellation fee...
Was the third party of a claim where a cube van driver popped the front bumper of my 2008 Mazda 3 off. After waiting 2 weeks to have it towed to impacts assessment lot, they finally call me 3 days after having it at their location to tell me that the damages to my car are 3000$. She tried to tell me that my car is worth 4000 when I just looked up its black book value at around 6000, as well as aluminum alloy rims on it. They now are giving me the option of taking 4000$ for a 6250$ car or taking it back with maybe 2000 for repairs and a rebuilt status (meaning it has been rebuilt from ground up) even without structural damages. I purchased this car no more than 2 months ago and now have to get it ripped away from me. After this experience I can never suggest Intact auto insurance to another being. I was also talked to with a very demining tone. Worst insurance experience possible and I've only been with them for 3 months. I have been without a car for 2 and half weeks now and they have not offered a rental. I will be glad to be taking my money elsewhere and hope most, if not all, of you do as well, cheers.
My adjuster name is Heather. My car was involved in an 8 car m.v.a (moderator note: Multi-Vehicle Accident). I was the last car. I have a policy on my 5 month old brand new Chevy Malibu 2017 premier model worth 45 thousand. My adjuster has stalled the process and I am now without a rental and owe 386.00. She has put my claim for investigation on the 28th day into claim because I haven’t updated my address to 2 blocks where I am staying in tiny township. I bought the car in Hamilton and bought window tint and rims tires in Hamilton and thus making her suspicious of my address. I have stated that I have a family I stay with on days I’m seeing my daughter so now I must wait longer and possibly loose my job as I can’t meet my carpool rides to work. This has been the worst experience I have ever had with insurance. I would do whatever it takes to avoid intact insurance. They will leave you stranded and care more about not paying your claim than they do about investigating fault as I have not been notified of fault yet as well my accident was June 28th. It is now July 25th and I have no transportation. They never notified me of rental return date and wouldn’t return rental company’s phone calls. Very hard to get in touch with managers and adjuster. Today she notified rental that it was due back leaving me in the hole 380 plus tax. Great, thanks alot.
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Agents talk like they are working for the other party's insurance company. Very difficult to get ahold of and do not return phone calls. I changed my address when we moved with them (have email proof if it) and they were still sending communication four months later to the old address. The younger agents are nice on the phone but some of those older ladies need to go.
Mass confusion, no replies, slow response to calls or email. They have lots of little special ' clauses' when you file a claim. Too many people involved in a claim. Going on fourth week now and still not settled.
I can care less about Canada, but this insurance company takes care of claims which happen in USA as well. This company is fraud! I do not understand how they are still allowed to operate in USA with so many regulations in place. I had a 100% their customer in fault claim with them. This is the 8th month that I still have got my money. I had some examination X-rays and test that now my health insurance refuse to pay. Intact promised to pay my medical bills, but after 8 months, with a minimal communication (every 10 emails and call, I get one respond), I am still waiting to get reimbursed! Isn't this amazing? I got the check few days ago and when I deposited it, it didn't get cleared in the bank!
Stay away, at any cost. If you happen to deal with them, by you having a claim with them, contact a lawyer or file a court claim because you are NOT getting anything from them!!!
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Extremely poor claim experience. It has been 1 month that I have been without a vehicle or the settlement agreed upon. Managers do not return your calls or messages which adds to the frustration. The replacement vehicle that I found may well not be available much longer because of the delays. The fact that I am disabled and have a daughter with a small child requiring transportation does not matter to this company. I strongly suggest that you consider another company for your insurance needs.
They are nothing but scam artists this company, the representatives are rude, your broker picks and chooses what questions she wants to answer to maximize money, and the company picks and chooses when they want to pull money out of your account. they completely mislead you to their benefit and do nothing for you besides collect your money and then tell you: " it is your problem" so basically you are out of luck. Never ever, ever, ever use this company!!! Buyer beware!