Intact Insurance Auto Insurance Reviews

I had the WORST experience ever with INTACT INSURANCE. They raise my payments without my knowing and NEVER return your call. Try to deal with them over the phone and mail. With the promise they would return to me in about half an hour time. They never did! Worst Broker I ever had! Wouldn't do anything about it! Even after calls over and over again, they went into my account and took an amazing overpayment! Since I had already cancelled my policy with them. Don't fall for that easy talking of a no-good broker when getting an insurance. DISGUSTING!!

Intact insurance rose my rates this year by over 30% with no explanation. I renewed my car insurance through ICBC and cancelled the portion of Intact. I have now been charged the new rates even if I don't have Intact anymore. I just called them and the girl on the phone had no answers. She didn't bother looking into it much. She said I'd have to call billing which is closed. The fact that I have been charged even after cancelling speaks for itself. Someone clearly doesn't do their job.

I feel I have a responsibility to leave this review today. I am leaving Intact Insurance due to predatory rate increases with no explanation. I moved to BC from Alberta last year and was expecting to pay a much higher bill for auto insurance overall (which we did). Intact provides supplemental coverage, which includes collision and comprehensive. The Intact premium I paid last year was fair compared to the other options available in this province. However, I went to renew my auto insurance today and was informed that Intact has recently raised their rates. No explanation was given except that apparently, the company figured it was charging too little for coverage and wanted to make adjustments. When given the quote for the same coverage as last year, I calculated this year's premium as a 35% increase. This is totally unacceptable and predatory in my opinion. In an economic climate where many costs are ballooning out of control, I would hope that companies take the lead in being competitive and in doing so, place less burden on the customer. I am very disappointed that Intact would actually decide to raise rates this steeply over a single year and not expect to lose customers over it. I will not recommend this company to any of my family or friends as well. Extremely disappointed today.

My car had to be towed on a highway and was charged over 180$ by the towing service. The insurance refused to pay me the full amount for the towing which was charged by the highway towing company and had no say in choosing the company. I was never told the limitation on towing when I signed the contract with them.

Filed a claim for a stolen vehicle that was taken from the shop where we had left it for repairs. Because the thief was known to both the repair shop and us, Intact told us we had a responsibility to work with local police service to recover the vehicle. Police service don't have the time or inclination to chase down stolen vehicles. In addition, the thief was a known violent offender and even if we knew how to find him, we weren't prepared to confront him and put ourselves in harm's way. To add insult to injury, subsequent to the theft, someone registered an illegal lien in our name against the vehicle. At that point, Intact claimed it had become a civil matter and they would no longer be working a theft claim but they refused to answer our questions about what conditions needed to be met to reinstate the theft claim. We ended up having to hire a lawyer to obtain court orders to remove the lien which was a long and nightmarish process costing us thousands of dollars. Now Intact tells us they know where the vehicle is as the title was transferred and it was sold (illegally) at auction. They can't tell us the new owner or location due to privacy laws but told us we must now attempt to recover it from the new owner. More court orders, more out-of-pocket expenses and a new, supposedly innocent, owner filing a countersuit. 16 months later Intact determined we had done enough and they paid out. But we lost considerable value over that time period as the vehicle market had declined with local economic conditions. We were also forced to pay the legal costs under the new owner's countersuit and we had no recourse to recover any of our legal expenses. The most ludicrous, frustrating, unethical, and aggravating approach to handling a legitimate claim that I have ever experienced. STAY AWAY!

The accident happened May 18, 2018. Nobody cared about me. I am an instructor, I lost my business since the mentioned date. I don’t have money to buy food for my kids and pay the rent. I call every day to Intact for Sarah M. She never replied to my email and never called me back. I told her: my car is my source of income, I have a family and I am the only person who works in my family. But they make money, they don’t care about a customer. They liked me when I paid them and it was not my fault at all, other car hit at the back of my car and I have police report too. Do not select this company. I know they are busy with coming long weekend planning. I am busy to borrow money from someone to pay my rent this long weekend. It is July 1, I have to pay rent. Zero understanding company

I needed to add a family member as a driver to one of the cars. On day 4, I gave up after talking to both the broker and with Intact. The Intact rep could not find any trace in their system regarding my request and pointed to the insurance broker. Hey, Intact, if I need a change in my policy, and I need it now, don't deliver a week later. And empower your service reps to solve situations and help people on the phone. Give them access to the right systems so customers don't have to hear excuses.

We had our truck stolen from us in the middle of the day while we were home. It was reported to the police and insurance company within minutes of us watching it drive away. It was nothing but a gong show from that day. We (not the police) found the truck 6 hours later. Physically it was ok but mechanically was destroyed. Blown head gasket, leaking rear diff, etc. They said about 7 business days before they figure out what they will do with the truck. Fair enough. It's been a month and they are silent. We have called several times and keep getting the same story that they cannot tell us anything until their investigation is complete. Umm, hello, we live rurally, public transit is not an option for us and we need this vehicle or a payout to go get another one. They are completely incompetent and useless. They don't care. Find another insurance company and avoid these guys.

First off, I had told Intact that I did not want to renew my auto insurance with them and would be finding another insurance company. However, after having my car parked for two months and tried to apply for a new policy and was told I had an outstanding balance of almost $1000 and would have to pay before I could get any auto insurance. Second, when I finally decided to fork out the money, I told the agent I would phone her back in 2 minutes with my credit card info and that I needed the insurance for that day. However, when I phoned back within a minute, the agent had gone on lunch break and I had to talk to three other agents, one of which told me I had to wait for at least an hour and that "I'm sorry that we go on lunch breaks". When I asked to speak to a customer service representative, I was told they weren't in that day conveniently.

No use in wasting my time describing it. They Suck. You'll waste your hard earned money to get nothing in return.