Intact Insurance Auto Insurance Reviews

Insurance is meant for the unfortunate event of an accident. If premiums are paid coverage is expected! We had a vehicle involved in an accident that incurred $3k in damages. Car was still worth $11K. Intact chose to write the vehicle off despite the damages being very repairable! We were using there GPS modules that tracked driving habits. With these GPS units we were getting regular reports showing how the drivers in our house were doing. As for the car they wrote off! We were still receiving reports months after the car was supposed to be in the scrap yard! Seems that someone at Intact perpetrated fraud by writing the vehicle off, then buying it at scrap value and repairing it for road use.

They charge if you don't use their software! After 6 months they send me a $29 bill because I didn't use their software. Then I decided to cancel it and do not have any business with them. I paid $1259 for 12 months ahead currently still have 6+ months paid ahead. In case of cancellation, they offer me a... $7 refund. $7 refund for 6 months!!!

I missed a payment, called them to make a credit card payment which I had done before. They told me they no longer accept credit card payments and to go into my local insurance place to make payment. Then I went down there to make a payment and I was told I could not pay for it there but I can pay on their website. So I sent them a payment with my credit card. Then 5 days later they try and take another payment out of my account for the same payment which then I get a 45 dollars NSF fee from my bank and now they are saying I owe them a 40 NSF fee on top of the last 40 NSF fee for missing it even though I already made a payment. In total spent $180 on the NSF fee! Very unhappy with their service when you call your lucky to talk to someone that speaks understandable English.

Stay away from Intact as far as you can. This company keeps charging my parents even they switched to another Insurance company about a half year ago. Called the broker a million times but still hasn't solved the problem yet, and the manager was inpatient and bounced my phone calls and emails like a bouncy ball. How can you treat your customer like this? I would never recommend this company to anyone.

Cancelled this service a while ago and it's still continuously charging me after half a year.

They are nothing but scam artists this company, the representatives are rude, your broker picks and chooses what questions she wants to answer to maximize money, and the company picks and chooses when they want to pull money out of your account. they completely mislead you to their benefit and do nothing for you besides collect your money and then tell you: " it is your problem" so basically you are out of luck. Never ever, ever, ever use this company!!! Buyer beware!

Gave me only 2,000 for a car that was worth 5,000 and said I could have a rental for a month. Then they forced me to return the keys back a week later telling me they couldn't cover it. They truly are a joke..

Incredibly unhelpful, rude and condescending service from Intact. Called with a claim, waited 5 weeks for anyone to even get out here to look at the damage, was told to get the window fixed even before the paperwork was processed and was assured it will be paid for with the rest of the claim. $1300 later, I get a cheque with my and Ford Canada name on it. Bank will not take it unless I show up with Ford Rep at the teller (no, endorsement won't do). So not only my settlement cheque is useless but also my own money I spent to get the immediate issues fixed is gone since 'they don't have a relationship with Ford Canada'. The best part is, just got my renewal letter - very first line says "your immediate attention is required", to me it means not next week, not later on, pay and pay now. I asked the person who handles the claim - Maher M if he sees the ever familiar "We got your money, what else do you want from me" approach here, he said he did not. Great job Intact, not only I got nothing for my damages but you also lost out of pocket money to get fixed what you said you will cover. Never again!

I told them not to renew my car insurance with them 1 month before it expire..they told that's fine and a month later I check my bank account and they still taking it out a monthly payment so I call them and complain about it...you know what they told me I have to pay the cancellation fee...

Was the third party of a claim where a cube van driver popped the front bumper of my 2008 Mazda 3 off. After waiting 2 weeks to have it towed to impacts assessment lot, they finally call me 3 days after having it at their location to tell me that the damages to my car are 3000$. She tried to tell me that my car is worth 4000 when I just looked up its black book value at around 6000, as well as aluminum alloy rims on it. They now are giving me the option of taking 4000$ for a 6250$ car or taking it back with maybe 2000 for repairs and a rebuilt status (meaning it has been rebuilt from ground up) even without structural damages. I purchased this car no more than 2 months ago and now have to get it ripped away from me. After this experience I can never suggest Intact auto insurance to another being. I was also talked to with a very demining tone. Worst insurance experience possible and I've only been with them for 3 months. I have been without a car for 2 and half weeks now and they have not offered a rental. I will be glad to be taking my money elsewhere and hope most, if not all, of you do as well, cheers.