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Intact Insurance Auto Insurance Reviews

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(415 reviews)
Intact Insurance
1.4 out of 5 stars:
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Write off claim

by taytay on Aug 4, 2017
1 out of 5 stars

Was the third party of a claim where a cube van driver popped the front bumper of my 2008 Mazda 3 off. After waiting 2 weeks to have it towed to impacts assessment lot, they finally call me 3 days after having it at their location to tell me that the damages to my car are 3000$. She tried to tell me that my car is worth 4000 when I just looked up its black book value at around 6000, as well as aluminum alloy rims on it. They now are giving me the option of taking 4000$ for a 6250$ car or taking it back with maybe 2000 for repairs and a rebuilt status (meaning it has been rebuilt from ground up) even without structural damages. I purchased this car no more than 2 months ago and now have to get it ripped away from me. After this experience I can never suggest Intact auto insurance to another being. I was also talked to with a very demining tone. Worst insurance experience possible and I've only been with them for 3 months. I have been without a car for 2 and half weeks now and they have not offered a rental. I will be glad to be taking my money elsewhere and hope most, if not all, of you do as well, cheers.

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Worst claim experience ever

by Shawn. on Jul 25, 2017
1 out of 5 stars

My adjuster name is Heather. My car was involved in an 8 car m.v.a (moderator note: Multi-Vehicle Accident). I was the last car. I have a policy on my 5 month old brand new Chevy Malibu 2017 premier model worth 45 thousand. My adjuster has stalled the process and I am now without a rental and owe 386.00. She has put my claim for investigation on the 28th day into claim because I haven’t updated my address to 2 blocks where I am staying in tiny township. I bought the car in Hamilton and bought window tint and rims tires in Hamilton and thus making her suspicious of my address. I have stated that I have a family I stay with on days I’m seeing my daughter so now I must wait longer and possibly loose my job as I can’t meet my carpool rides to work. This has been the worst experience I have ever had with insurance. I would do whatever it takes to avoid intact insurance. They will leave you stranded and care more about not paying your claim than they do about investigating fault as I have not been notified of fault yet as well my accident was June 28th. It is now July 25th and I have no transportation. They never notified me of rental return date and wouldn’t return rental company’s phone calls. Very hard to get in touch with managers and adjuster. Today she notified rental that it was due back leaving me in the hole 380 plus tax. Great, thanks alot.

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Terrible communication

by Ss on Jul 21, 2017
1 out of 5 stars

Agents talk like they are working for the other party's insurance company. Very difficult to get ahold of and do not return phone calls. I changed my address when we moved with them (have email proof if it) and they were still sending communication four months later to the old address. The younger agents are nice on the phone but some of those older ladies need to go.

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Absolutely NOT the place to go

by will not renew on Jul 18, 2017
1 out of 5 stars

Mass confusion, no replies, slow response to calls or email. They have lots of little special ' clauses' when you file a claim. Too many people involved in a claim. Going on fourth week now and still not settled.

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Fraudulent insurance company!

by Sam on Jul 17, 2017
1 out of 5 stars

I can care less about Canada, but this insurance company takes care of claims which happen in USA as well. This company is fraud! I do not understand how they are still allowed to operate in USA with so many regulations in place. I had a 100% their customer in fault claim with them. This is the 8th month that I still have got my money. I had some examination X-rays and test that now my health insurance refuse to pay. Intact promised to pay my medical bills, but after 8 months, with a minimal communication (every 10 emails and call, I get one respond), I am still waiting to get reimbursed! Isn't this amazing? I got the check few days ago and when I deposited it, it didn't get cleared in the bank!
Stay away, at any cost. If you happen to deal with them, by you having a claim with them, contact a lawyer or file a court claim because you are NOT getting anything from them!!!

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Very poor customer service.

by Lisa F. on Jul 13, 2017
1 out of 5 stars

Extremely poor claim experience. It has been 1 month that I have been without a vehicle or the settlement agreed upon. Managers do not return your calls or messages which adds to the frustration. The replacement vehicle that I found may well not be available much longer because of the delays. The fact that I am disabled and have a daughter with a small child requiring transportation does not matter to this company. I strongly suggest that you consider another company for your insurance needs.

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Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.

Disaster

by 8k3 on Jun 21, 2017
1 out of 5 stars

My experiences with a claim are the same as many others here. My claim was delayed by the adjuster for weeks and months at a time. I struggled to receive a call back or an email from the adjuster. Their settlement is much less than it should be. Avoid Intact insurance at all costs.

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Increase in premium

by Maame on Jun 7, 2017
1 out of 5 stars

I had a very bad experience with Intact insurance. I bought the insurance and my premium was 253/mth. After a year, I did not receive any documentation. I checked my bank account and Intact had debited my account for an amount of 350. I called the broker who then said they renewed the insurance automatically and my premium had gone up by almost 50%. That was the most ridiculous thing I have ever heard. I had no driving issues throughout the year, no tickets, the police had never pulled me over but my premium has increased.FLEE FROM INTACT INSURANCE!!!

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Don't waste your money

by macker on May 31, 2017
1 out of 5 stars

Awful experience!!! Truck stolen on may 5, it was found on the 8th and the claim was just finally settled at much lower amount then it ever should have been. I cant even describe how disappointed and frustrated I am. I found I was having to constantly call to find out what was happening with the claim, not once did they call me it was me having to call and then I would receive a call back. Don't even waste your time and money with this company.

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Intact Insurance Sucks

by Loyal_No_More on May 25, 2017
1 out of 5 stars

Having been a loyal customer for years, with zero claims and zero traffic tickets, I had a 9 star rating. Three years ago I ran into some health issues, and have been unable to work. During the first year being unemployed, I had money/banking issues, and a pre-authorized payment to Intact bounced. This was TOTALLY MY FAULT, but I got it rectified in 2 days, and I payed the two NSF charges. This past March, I again had a payment go NSF, and again, MY FAULT. It was rectified the next day, with two more NSF charges. My policy is up June 10, and I called to say I'd arranged finances so I could pay the entire year's total up front, and would do so from here on out. Intact informed me they were nonetheless raising my rates by 30%! Talk about kicking someone when they're down! I have used Intact for the last 25 years without issue, yet they felt the need to punish me due to two human errors. Stay away from these jerks. They don't know the meaning of "loyalty".

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