Intact Insurance Auto Insurance Reviews

Twice I have left voice messages for the claims representative to return my call. A week later, still no response. I did talk to another claims rep to try and get some answers. They gave me the wrong information and so I spent a couple of days trying to figure it out on my own. I will pay more to get better customer service.

This unethical money grabbing company will completely dismiss the needs of their customer and fully indulge in manipulating you in every way to pay unnecessary fees, go through an overly complex cancellation process, as well as mess up your payment information multiple times and claim it was your fault (even after reviewing recorded conversations). This company should be taken under because its only use is to piss off its customers and steal from them.

Not only did they make a mistake on my payment plan but demanded I payed the balance of $400 the next day or they would cancel my policy! Even after it was their fault. No appology even. They are all women and I dont even think they try to help or make a customer happy. They demand everything and are very unhelpfull. Wont even try to help. Ridiculously expensive to be treated with disrespect! Absolutly disgusting customer service.

My vehicle was stolen. It took them a week before they said they could even start the claim, so I was stuck for a full week without a vehicle. Took them another 2 weeks before they settled my claim. I don't even remember how many people I spoke to trying to get it settled, but every time I had to call to talk to someone, my adjuster wasn't there and the person I spoke with instead was very condescending (on more than one occasion). They drag their heels on getting paperwork ready, they didn't verify my information and somehow had my email address all misspelled (which is just my name @ email.com) so I wasn't even getting the paperwork when they WERE on it. Then when it came time to finally collect, they said it would be at least another week before I would physically receive my money (not what I was told prior)...which is also a week AFTER I had to return the rental car. So I was stuck without a vehicle for an additional week. I've had to make claims before with other companies and I have never had a runaround like this, had this much inconvenience or was spoken to the way I was with Intact. Dumping these guys as soon as my policy is up. I don't even care if someone else costs more. This is NOT how you treat people who just had something bad happen to them.

We had a family vehicle that was stolen from us. When we got it back, the inside of it was a mess. Intact initially told us that we can either get 9000$ back and our car back so we can repair it on our own with our own mechanic or they can give back 10000$ and not the vehicle. We went with the first option took our car to a mechanic but we came to realize they didn't give us an authority paper which says that we are allowed to repair it on our own means. Initially, the people told us that they'd get back to us and how it was their fault for not sending the required documents and instead labelling our car as "salvation". Later on, we tried getting in contact with the lady and every day a voicemail with our name and number was left for OVER A MONTH. In that period of time, she NEVER got back to us. One day we called her at a different time and she picked up and told us that she'd get back to us again. I think it had been like 3-4 months when she picked up the phone FINALLY. So today we finally get a call back for once and she tells us that she's sorry but our vehicle is a total loss and we won't be able to repair it. THEY TOOK 1000$ BUCKS FROM US. THEY LIE. THEIR COMMUNICATION IS HORRIBLE. SAVE UR TIME AND PATIENCE AND GO TO SOMEONE ELSE. ABSOLUTELY HORRIBLE. Been through such a thought time in a mini 5 seater when we have a family of 8 these past few months. 2 trips all the time. SAVE YOURSELF.

They will try to write your car off for a minor fender bender. Offer you a low amount for the car. If you fight to have car repaired and succeed. They will cancel you with only 21 days notice by registered mail if you have had 2 or more at fault accidents within 6 years. Don't use them they are horrible.

Save yourself a ton of stress, do yourself a favour and do not give your business to intact insurance. I was in a rollover incident that rendered my vehicle a total loss. It has been nearly a month and the cheque was just issued yesterday, and due to negligence it will not arrive for nearly 2 more weeks.

Aside from the outrageous wait, it was nearly impossible to get ahold of our claims adjuster 9 time out of 10. The customer service was not inviting or helpful. We are extremely frustrated and will immediately be cancelling our insurance in Alberta with Intact when this nightmare is put to rest.

Do yourself a huge favour, and don't even bother calling for a quote.

I was in an accident on January 9th, it took them 20 days to get a hold of me to make an appointment to view my vehicle. I was not at fault for my accident. It then took another ten days for them to tell me that I was able to go for chiropractor work along with them writing my vehicle off because of the damage. After trying to find out what to do it took them another 12 days to"make me an offer" (I was told what I would be getting and basically told if I disagree they would lower it) After that they told me that I had 3 business days to return my rental car. I then phoned them as I have not received the cheque on the day. I had to return the rental car they told me they had just issued the cheque and said it could take 2 to 5 business days to get to me. I am now having to pay for a rental out of pocket, can not afford the rental or to buy a new car because my loan has not been paid off until I get the cheque. Do not waste your money, they lied to me over and over during my claim, they will not help you or provide any sort of service. If I could give a negative rating I would!

Quoted me a good price, signed up for said price; got charged WAY more.
Told me payments come out on the 1st of every month, took the money out 3 days early causing me insufficient funds and a NSF charge.
Agent that was spoke with tried to blame me for not having money in my account "at all times" because I "will never know when it will be needed"
MONEY HUNGRY COMPANY!!!

Customer service is sub-par. claims adjuster(s) tell you better to email them to get a response faster yet you either get a response from 1-3 days later or receive NO response at all. The claims adjuster's appear not to let you know what is taking place re: your claim-do not follow-up with you-you have to chase them down to get any info. my experience is 2 weeks after accident and I still do not have any definite answer on what is going on with the claim-car is undrivable and sitting at a bodyshop.