Intact Insurance Auto Insurance Reviews

No knowledge and trying to put all expenses on the customer. They have recommended body shops which will agree with their statements.

What a ridiculous process.
Started the claim online, it is supposed it is going to be easy. I explained everything and fill all the information. Also added pictures and a video because was a hit-and-run. Then someone called me back and asked exactly the same questions. Was a hit-and-run on my driveway at 12:50 am I was sleeping but my camera recorded the incident. The question was if I saw the driver and I did contact him. They never review or saw the video or the pictures. The person on the phone said they don't have access to the attachments in the claim.

I have had THE WORST EXPERIENCE dealing with Intact. I was not at fault, but they would not take my side until I kept pressing. Finally, I was told after HOURS AND HOURS AND MONTHS not budging for them to accept not at fault. They told me not to worry and that everything would be covered. I did not pay for any damages, renewed my insurance, and went for treatment for my injuries. THEN I find out from the OTHER driver's insurance company that they accepted 50/50 on my behalf of me. WITHOUT MY KNOWLEDGE! They did this sneakily months after my policy was renewed so I would not see the changes. This DIRECTLY affects my ability to get money for injuries and financially for any future policies and injuries. They LIED and OBFUSCATED what was happening - ZERO transparency. VERY, VERY DISTURBING!

I would tell people if your looking for insurance avoid Intact at all costs. I was in a car crash (NOT MY FAULT) rear-ended and Intact is my insurance company. They have fought me 90 % of the time. Trust me they are NOT there for you when something bad happens to you. They send you to the doctors that are paid by them just for him to say nothing wrong with you. Stop paying for therapy even though everyone says you should still be in therapy. Intact is a criminal organization. They are only in it for the money. If you're hurt in an accident they are not there for you. They will stress you out. Not pay for therapy. Not return your calls. They know every trick in the book. If you put negative feedback on their Facebook page they take it down and block you. Please avoid Intact for your sanity.

4 weeks ago my car started acting up and I took it into the dealership to find out mice had eaten wires. Initially, I was told 3 to 5 days, fast forward to 4 weeks the dealership sent in a request for 9500. Intact responded 4 weeks later with a 5500 approval. That is a 4000 dollar difference. Now I am told they will be sending out a field appraiser to confirm the damage. Why waste time, do it smartly, and have it done from the beginning. No urgency for the customer worst company I have dealt with for insurance. Please do yourself a favour and don't go through what I have to go through. I have wasted time calling arguing, lost time at work because of no car and breath talking to a company that only cares about the money. I will never recommend this joke of a company to anyone.

First, they never did give me clearance to rent a car, just told me I had a 2500.00 budget. But wouldn't tell me how to go about that. I ended up buying a car 2 weeks in after borrowing the shop truck for that time.
Took OVER THREE MONTHS to settle on vehicle theft, they tried to give me a small "repair/cleaning" settlement on a 2500.00 deductible, I would have had 600 to make repairs and cleaning after the deductible. They then forgot that from the start I had told them there was a topper on the truck, and after finally getting photos of the exterior damage and pointing out that the thieves had painted the aluminum rims, and body parts and removed the topper that they would write it off. Then they still insisted I pay the deductible. After speaking with (over many weeks) 5 different people, the last guy said "oh, you shouldn't have to pay the deductible, it was stolen and written off!"
Pray you don't need to make a claim. It was ridiculous how pathetic their communication was.

The worst customer experience for both a construction home policy and changing car insurance information
On two separate occasions and both were rude and extremely unprofessional.
I’m in the process of making a change as quickly as possible for better rates and superior professionalism.

The worst insurance experience you will ever experience! I had a front-end collision when someone made a very bad U-turn. The front of my car was damaged and intern my headlight leveller sensors were cracked. They took months to get back to me and when they did they said the cracked sensors had nothing to do with the collision. Their “recommended” auto shop assured is an absolute joke! They didn’t have the proper diagnosis tools available to see what was wrong with my car and I had to bring it to the dealer to figure out which I paid out of pocket. Intact has no backbone no support and they cannot keep their promises of what they call “making your vehicle like new” I will be taking my money elsewhere!

Used to be a fantastic insurance company when it was a Canadian operation. But now $ signs rule all their decision.
You have an accident, their phone lines take hours to get in forget about that 30-minute guarantee... Then you get someone who sounds like you just ruined their day by calling... Like isn't that your job, you leave a voicemail, the adjusters NEVER return them, you send an email, good luck... Your body shop calls and calls to get approval, nope wait weeks, oh your vehicle is a write-off, he's our totally not put together document from car listings no one can find on the other side of the country not seen anywhere else to lower your settlement.
Moving at renewal.
The company needs to focus on the basics, they let themselves get dazzled by flashy systems and apps.

I was considered at fault for an accident that I actually had nothing to do with, no damage to my vehicle and the other driver was very much speeding. This “human” decided to drive over a bridge at the same time I pulled up to the curb where I was stopped. In his little brain, he thought the best thing to do was to aim between my vehicle and the vehicle behind me causing both of us to move out of his way so he didn’t hit both of us... I got blamed for him allowing himself to lose control of his vehicle. Intact did nothing to help me out and refused to listen to anything I had to say.
Later on, I found out this is the same guy who put a toddler (yes, a toddler) in the front seat of his vehicle with no seatbelt, got into an accident and killed his kid.
Well done Intact...way to side with a child killer.