Intact Insurance Auto Insurance Reviews

I had to pay a fee to cancel, as it took a few days longer to get things flipped over to another insurer and I got hit with a bill for over $580 for 4 days of house and car insurance… 12% of the amount of the policy for the year. Been paying $2000 extra a year than I really needed to be, for years. No claims. The average house and my annual amount for insurance kept going up and up. Paying over $4900 in insurance for house and 2 cars (not expensive cars either). I drive less than 2000 km a year.

My vehicle was damaged while parked. I had to continually follow up with the agent assigned for over 3 weeks. No repairs had been started, or approvals provided to the body shop. Had left over 10 messages for status, and the agent never called me back or apologized for any delay. What does one get for paying their fees... The worst insurance company I've dealt with! I will be pulling my business!

We were really liking this insurer despite the higher rates however, over the past few years our coverage costs have increased to the point that it seems no longer worth staying with Intact when other companies offer much better rates. We'd hope that Intact would have a better loyalty program to keep us with them but that doesn't seem to be the case.

No knowledge and trying to put all expenses on the customer. They have recommended body shops which will agree with their statements.

What a ridiculous process.
Started the claim online, it is supposed it is going to be easy. I explained everything and fill all the information. Also added pictures and a video because was a hit-and-run. Then someone called me back and asked exactly the same questions. Was a hit-and-run on my driveway at 12:50 am I was sleeping but my camera recorded the incident. The question was if I saw the driver and I did contact him. They never review or saw the video or the pictures. The person on the phone said they don't have access to the attachments in the claim.

I have had THE WORST EXPERIENCE dealing with Intact. I was not at fault, but they would not take my side until I kept pressing. Finally, I was told after HOURS AND HOURS AND MONTHS not budging for them to accept not at fault. They told me not to worry and that everything would be covered. I did not pay for any damages, renewed my insurance, and went for treatment for my injuries. THEN I find out from the OTHER driver's insurance company that they accepted 50/50 on my behalf of me. WITHOUT MY KNOWLEDGE! They did this sneakily months after my policy was renewed so I would not see the changes. This DIRECTLY affects my ability to get money for injuries and financially for any future policies and injuries. They LIED and OBFUSCATED what was happening - ZERO transparency. VERY, VERY DISTURBING!

I would tell people if your looking for insurance avoid Intact at all costs. I was in a car crash (NOT MY FAULT) rear-ended and Intact is my insurance company. They have fought me 90 % of the time. Trust me they are NOT there for you when something bad happens to you. They send you to the doctors that are paid by them just for him to say nothing wrong with you. Stop paying for therapy even though everyone says you should still be in therapy. Intact is a criminal organization. They are only in it for the money. If you're hurt in an accident they are not there for you. They will stress you out. Not pay for therapy. Not return your calls. They know every trick in the book. If you put negative feedback on their Facebook page they take it down and block you. Please avoid Intact for your sanity.

4 weeks ago my car started acting up and I took it into the dealership to find out mice had eaten wires. Initially, I was told 3 to 5 days, fast forward to 4 weeks the dealership sent in a request for 9500. Intact responded 4 weeks later with a 5500 approval. That is a 4000 dollar difference. Now I am told they will be sending out a field appraiser to confirm the damage. Why waste time, do it smartly, and have it done from the beginning. No urgency for the customer worst company I have dealt with for insurance. Please do yourself a favour and don't go through what I have to go through. I have wasted time calling arguing, lost time at work because of no car and breath talking to a company that only cares about the money. I will never recommend this joke of a company to anyone.

First, they never did give me clearance to rent a car, just told me I had a 2500.00 budget. But wouldn't tell me how to go about that. I ended up buying a car 2 weeks in after borrowing the shop truck for that time.
Took OVER THREE MONTHS to settle on vehicle theft, they tried to give me a small "repair/cleaning" settlement on a 2500.00 deductible, I would have had 600 to make repairs and cleaning after the deductible. They then forgot that from the start I had told them there was a topper on the truck, and after finally getting photos of the exterior damage and pointing out that the thieves had painted the aluminum rims, and body parts and removed the topper that they would write it off. Then they still insisted I pay the deductible. After speaking with (over many weeks) 5 different people, the last guy said "oh, you shouldn't have to pay the deductible, it was stolen and written off!"
Pray you don't need to make a claim. It was ridiculous how pathetic their communication was.

The worst customer experience for both a construction home policy and changing car insurance information
On two separate occasions and both were rude and extremely unprofessional.
I’m in the process of making a change as quickly as possible for better rates and superior professionalism.