Intact Insurance Auto Insurance Reviews

Our trusted broker submitted our claim. Nobody called from Intact. We have to call just to the hotline. And wait for more than one hour every time we call several times per week for a month now.
Someone put it wrong in our statement. Over one month we are trying to get the car fully repaired. The adjuster never returned phone calls.
Escalated to the manager via voicemail box.
Insurance broker got in touch and they told me about calling us. Nobody called days later. The car is in service, no explanation why missing parts are not approved and they are not paying for a rental car, which is in the policy.
Calling to English speaking line is getting switched to QC and they have to switch it back to Ontario and it is extra time to wait. One person from Intact did confirm this one and only line to call has been terrible for over three months now.
Their web portal is not allowing to log in to review the estimate. It is not recognizing their own policy number. Reported this bug, but nothing happened.

Cancelled my policy on a car that is scrap and they charged me one extra month. So basically was paying insurance on a car that didn't exist anymore. Absolutely crooks. And yes when I paid I was always paying for the month ahead. So when I paid at the beginning of October I was paying for all of October. So to charge me for November is just theft and they should be disgusted as a company. Called and basically gave me the run around transferring me 4 separate times. Avoid this company at all costs. They're crooks.

My daughter’s car was stolen from her driveway. Her husband reported to their Broker, Erion Insurance. Erion reported the claim immediately to Intact. Five days later Intact contacted my daughter. The car was found. Inside the car, a bong was found. The car reeked of marijuana. Intact paid for a loaner vehicle until the vehicle had safety done and was cleaned. My son-in-law picked it up and it still reeked of marijuana. The garage said that they weren’t given enough money to pay for shampoo. Now the car is back at the garage. The Broker has emailed countless times and telephoned the Intact adjuster without any reply. The Broker has tried to give good service but the Insurer has provided terrible service to their Broker and to their Insured.

I am a retired Insurance Broker who represented Intact for more than 20 years. I am extremely disappointed in the service or lack of service that Intact is providing.

This company is the worst insurance company I ever dealt with. Leave a message after message take weeks to answer back can never get the representative to answer the phone over a month now and not resolved. I was a victim of someone running thru a stop sign and ramming my car going to cost thousands of dollars over their second settlement offer to replace my three-year-old car...
Settlement Offer way below market value!
I have to provide comparable vehicles as the ones they give are not even close to my vehicle. They want to write off my car or if I keep and repair I have to take a low ball offer to pay parts and half labor but then I have to pay them scrap rate to keep the car. That is over 3,500.00 they want to claw back for something I paid over 32,000.00 for.
It such a rip-off co surprised a company that has been around as long as they have and treat clients this way unbelievable still in business! Never felt so much stress in my entire life.

Several hours on the phone trying to figure out why they charged me another month after cancelling. Both Intact and their brokerage partner told me they do not know and I would have to contact the other group. Would never recommend to anyone.

It’s been a week and we are still waiting for the insurance adjuster to contact us. It’s been the most disappointing experience we’ve ever have had with insurance. We were rear ended, not our fault obviously, and this company totally has no regard for getting our car repaired or even an appraisal on repairs. We would never recommend this company to anyone.

I'm a private courier of 10 years in the Toronto area looking for a quote from Intact.
I am fully aware of the costs and qualifications for the insurance that I need to work so I went through the online vetting process, waited on hold for 20mins to be told I don't qualify because I deliver time-sensitive packages! Isn't that our job description??!
'that is due by 5:00 pm today!' That shouldn't influence how I drive!
This is wrong, discriminatory and misleading!

A 1 star is way too high for Intact/Brokerlink. This company has a revolving door of rude, undertrained, and ill-equipped staff who are unable and unwilling to work with clients. Every interaction with this company was painful. For example, a simple address change took 5 associates, 6 follow-up phone calls, 10 emails and 4 months and they never got the address correct. When I cancelled my insurance they continued to charge for months after the cancellation. Multiple complaints and the "manager" that contacted me had no authority or ability to resolve the issues. Simply a brutal company with little regard for their customers.

I hadn't read reviews until now, thank goodness I didn't get insurance from Intact!! I requested an online quote and then followed up with a phone call. I provided my name & address, and reluctantly my birthdate. I said I just wanted a quote. I was told I needed to provide this information in order to "get to the next screen". I was then asked for the VIN for my vehicle. I said it's a long number and it wasn't necessary at this stage because I wasn't sure I would be purchasing insurance, right now I just wanted a quote. I then said I wasn't happy being asked this... I didn't raise my voice or say anything rude and was hung up on! No explanation, no clarification. Thanks to the customer service representative I didn't go any further!