Intact Insurance Auto Insurance Reviews

I had an accident, no fault of ours. Our vehicle was deemed a write-off, but notification was sent via email, not even a call. As we picked up our rental, we were told it would be noted that it could only be returned on a Friday (since the vehicle was being driven out of town). Well, they only gave us 48 hours from the Monday to return the vehicle. After multiple attempts to beg for an additional 2 days, they never responded. I also do not know where the vehicle should be returned. Had to call the rental agency myself to get the details. Nobody from Intact are returning my calls and email messages. They are not being considerate AT ALL for personal circumstances, when this accident is not even our fault. We have been clients for over 30 years, and they are treating us beyond poor. I cannot leave this company fast enough.

I received notice that my car was a total loss via an email, not even a verbal discussion. Then the clock starts ticking to return the rental when it was promised that I could return it in a Friday since the vehicle is out of town. No compromise - nothing, and all we were asking was two additional days. I need to pay for a full week. I will never recommend this company and everyone will hear about this situation.

I have been with them for over 30 years. Wow. What customer service.

My mother passed away in November 2023 and her broker knew this and up until her death was never late for a payment. Her broker put her in collections after the fact with my phone number. Very wrong and inconsiderate. I had to wake up to defend my dead mother’s name today, and I’m still very much grieving, and this just made it worse.

I have had some good experiences with intact, but today's experience just pissed me off. I went online, logged into my account, and there was no way I could access my auto policy. The site said I had other policies but would only display info about my home insurance. Not even any contact info listed on the website. Pretty basic. I then went to my phone and accessed the page from my browser there. It would not let me log in unless I installed their app. I need to log in maybe twice a year, and they think I am going to install another app for that? I'm about to switch companies.

Terrible at communicating with customers and handling my claim was a nightmare for us, from the adjuster to the fixing on my truck 3 months and still not finished repairs.

My car was totaled March 8th, and 2 months later, I'm still waiting for the payout to the finance company. To date, FOUR checks have been sent. Apparently they keep getting "lost in the mail", and in the meantime I can't get another vehicle until this loan is cleared.

Had a total write-off over 6 months ago and still haven't been paid. Completely incompetent. Have had to pay out of pocket for a replacement and still haven't seen any money. Avoid at all costs.

Two years ago, me and 3 or 4 resident on my street got their car vandalized. For myself, it was a little scratch and a hole the size of a hammer head. They originally planned to replace the panel with a hole for a new one and redo the painting where the scratch was... simple right? Nope... when the Assured Automotive first delivered the car, they gave it back to me in worse condition than it was before the incident. I did this little charade 4 times, bringing the car back for them to fix it, but every time the car came back with most of the problems unresolved. I've contacted Intact representative multiple time, they told me multiple times they were tracking, they even sent an assessor to make sure the job was done properly, but we are at the 2 years mark, and they still refuse to send my car somewhere here to be fixed. AVOID THIS COMPANY AT ALL COST!!!!!

They tell you that they are going to collect the payment on a date and they collect it before and then they penalize you for not paying. Customer service is not responding. Please stay away from this company.

This app penalizes for hands free and Bluetooth use.

As a person with hearing aids constantly connected I am being punished.

I have 400 km with this and 1 hard stop (slide on ice and sudden catch)
My score is 59.. don't qualify for discount below 60