Aviva Auto Insurance Reviews

High premium rates. Mine went up and up again over the past two years. When I asked why, the answer was very vague, rude, aggressive.
No "forgiveness" on the first claim.
Poor customer service; lacking knowledge about the product in question.
Beware if you have a claim, you will be assigned an Adjuster who is not in your city; you will need to pay for long distance calls! Actually, don't worry, they do not answer the phone anyway!

in my first claim ever after being 17 years customer, I am on the phone for 45 minutes with the worst service ever you could have with any company. I got hit in a parking lot not my mistake at all and they will increase my insurance payment if they fixed the car. complete.....off.
simply don't do business with them. I will walk away in the first opportunity.

Was rear ended almost five months ago and still have not received payment. They allowed me a rental car but only for a very short time. I have left numerous messages and called at least once a day and have not gotten any response. They are by far the worst insurance company i have ever had to deal with.

All the reviews below are true. I've been an RBC customer for 5 years and always had great customer service with no issues. Now that Aviva has taken over, I've encountered nothing but problems.... adjusters taking an unreasonable amount of time to return calls IF AT ALL, receiving a low ball offer on the replacement of my car and barely budging once I submitted a second appraisal that I paid for out of pocket, disorganization and neglect right from the start of the claim process to now where I am still fighting with them 3 months later to get a fair evaluation. Aviva Insurance is widely known for their unfair practices and finding any way to get out of their contractual obligations. I don't know how they sleep at night, scamming hard-working people out of what they are entitled to after paying insurance premiums for so many years. AVOID AT ALL COSTS !!!!

I have recently filed a claim with Aviva and I have spent the last 3 months trying to get my claim finalized. With the later 2 months of those 3 months going back and forth with Aviva, claim rep advised verbally and through numerous emails that she would cover my claim in full, reimburse me for any invoice I submitted and when it comes down to the crunch she lies, renege's on her previous emails, gives threatening innuendo's and when I question it with a supervisor, I am told that they have over indemnified me in regards to my claim and that I am not entitled to what I was advised to by said Claims Department. I have many products with Aviva and needless to say they will be losing me as a customer as soon as I am able to find an alternate insurance provider.
To say the least, AVIVA, is not a reputable Company and I would NEVER RECOMMEND their services for anything.

Honestly, the worst and most deceptive company on the face of the Earth. Obviously, an insurance agent has to do whatever to benefit his company but they have handled my case in such a way that is disgusting and disrespectful. I personally feel like they will do anything to cut their costs even if it affects the consumer in their everyday life. They do not care whatsoever about the claimant and I feel like they are the most rude people that I have dealt with and would love to find a new company. Be careful and mindful on what company you go to and how they will treat at your own time of need.

Thank you Aviva for NOT fixing the mechanical issues present in my vehicle immediately after receiving my car back from your partner garage. It's always a nice feeling getting back into a car after a fairly minor accident to the smell of burning plastic and noises from the engine bay. It's an even nicer feeling being told that they will not be covered by my insurance policy. I guess that's what I can expect my first claim in over 8 years with 3 vehicles insured. Time to shop for a new insurance company

Aviva should change their name to Garbage company. It's not only me, but many of my knowns had the worst experience. Note it whenever you need a claim you will get nothing. This company is the best in refusing claims. Never get this insurance.

I had a rear end accident for which I had injuries. I was gainfully self-employed for several decades prior to the accident. Despite my giving them all of my information to prove my claim and income, they refused to give me income replacement benefits for 2 years! No explanation why. They cut me off treatment for several months until their medical expert finally wrote a report that got me more care. I had to hire legal help to get what I was due from them. They threw up roadblocks at every turn. I would NEVER recommend Aviva to anyone after the way I was treated by them.

Want to give 0 stars btw. Me and my dad share a car. Anyways in november of 2016 some girl hit him from behind and when they finally came to give the estimate of the damage which took them weeks to do (before the holidays) they sent him to the mechanics (in january '17'). Well the mechanics decided to write off the car due to a bit of rust (for sure making enough money off the parts). While giving him pennies for the car. Aviva then told my dad he had to give back the rental or get a lawyer. He didnt even give them trouble shockingly enough (they left a 67 year old man with many health problems stranded to find his own way home) also leaving us without a vehicle while having to look for a new car. Can u say fraudulent or what? This is by far the worst insurence company out there