Aviva Auto Insurance Reviews

We never knew how bad this company is until we needed auto repair from the collision. It made us feel really stupid to pay them for years. The adjuster never Never Ever NEVER EVER Never Ever picked up their phone. After the incident, they dragged it more than 2 months to process the case. If we didn't bring the car to the auto shop and push them to fix it after waiting so long, we would be still waiting and driving neither rainproof or windproof or snow proof car on the road with a toddler in it. They are the worst auto insurance company that we have ever experienced. All we have is anger and frustration with speechlessness. After auto shop put us on a rental car due to the unsafe driving condition of the car, the car rental just noticed it was our last day of car rental under insurance. But, our car is still waiting for the parts to arrive. What we have been told is the rental won't start counting until they start fixing it, and now we still need to rent a car for a month from our own pocket. It's just ridiculous. If we knew about this, we would be rather driving the unsafe car until the car parts arrive and get a rental. They are such a rip-off. Speechless. Not even worth 1 star.

DO NOT get automobile insurance with this company. You will regret it. Got rear-ended by a distracted driver. The accident was witnessed by an OPP. The vehicle was totalled. Aviva made my life a living hell and my nightmares worse. Yes, I had full coverage. I was out of pocket $7000 difference on my vehicle and had to pay rental coverage to find a vehicle. They ended my rental coverage right after the payment was delivered which was not enough to cover what was owed on my vehicle. WORST EXPERIENCE EVER.

Worst company to deal with when you submit a claim. 2 months since a car accident where the other driver was at fault and charged and I still have not received a penny for my vehicle, which Aviva wrote off. On July 27, 2018, I was involved in a car accident where the other driver came out of a side street and sideswiped my vehicle. Police was called, and the other driver was charged since he was clearly at fault. Police filed a report, and, in turn, I submitted a claim with Aviva Insurance same day. Found out other driver has the same insurance company. Aviva wrote off my vehicle though damage did not seem extensive to me. They low-balled the value of my vehicle ($8,000 CDN). I made an argument that it should be more ($11,000 CDN) and submitted repair/upgrade bills to make my case. They responded that they will investigate but also pressured me into giving up my rental car within 5 days after the accident though the rental cost was way below what I was entitled to. I was subjected to 2 lengthy interviews by Aviva that were more like interrogations questioning the accident and costs. Asked for a detailed written report from me and asked for a witness signature, Commissioner for Oaths, which resulted in lawyer fees. Before I obtained the signature, I sent a filled-out form (that had no instructions) to Aviva requesting a review to ensure it was completed correctly so it would not be rejected. The review came back good. I got the signature and submitted the form. It was rejected within 3 days by Aviva. Reason: "said loss was caused by" should have said "Collision" while I wrote in "Improper left turn by another driver". I refilled it out and got a new signature which resulted in more lawyer fees. 2 weeks since I submitted and still no response. I phoned the Aviva representative several times. No response and left voicemails. It is now Sep 19 and almost 2 months since the accident and no compensation from Aviva. Next stage is to get a lawyer and start litigation. I have had insurance from Aviva for just over 10 years and paid them over $60,000 CDN in fees and this is how they treat you when you make a claim, and not a large one at that. I have since cancelled my cars insurance, house insurance and cottage insurance with Aviva. DO NOT BUY INSURANCE FROM AVIVA.

Worst insurance company. Was a client since 1983, no claims. Had a head-on collision, not our fault. The vehicle was deemed totalled. The only thing that they did was a rental vehicle next day. Then 14 days later requested the return of the vehicle. We did not have a replacement vehicle for nearly one month. Two adjusters were useless and the ombudsman dept was a joke. Do not take out your car, house insurance with them. It was a nightmare. This claim cost us about $8000 and we were the victims. Beware of this company!!! Just saying.

Longtime RBC insurance customer, absolutely loved them, very fast and responsive. As soon as AVIVA started underwriting for them that all changed. In July of 2017, I was auto-renewed by RBC/AVIVA Without my consent or notification. AVIVA CANCELLED my comprehensive coverage on 2 of my 4 vehicles. One of these was a lease and I am legally obligated to maintain comp coverage. It wasn't until I was denied coverage at a speedy auto glass in FEB 2018 that I was made aware I had no coverage for glass, theft auto hail etc... on 2 cars. Thankfully no harm to me, but I can even begin to imagine if either my leased Acura or diesel pickup without comp coverage were stolen. AVOID AVIVA, sorry RBC, I'll come back if you ditch AVIVA.

I wish I could give negative stars. How anyone has ever had a good experience with these people is completely beyond me. I've been with this company since I was old enough to drive, and the second you're in an accident (that's not your fault) please expect the absolute worst outcome. The dishonesty of the adjusters is mind-blowing. I can't even possibly describe the emotional trauma I've suffered from these people. They'll threaten you if you don't sign things on their watch, but when you submit the mountains of paperwork, see specialists, pay fees for those specialists to fill out more mountains of paper, and you comply with their "independent medical assessment" to try to counter your specialists, expect to only get half the treatment you're entitled to, if at all. By this point, you're so frustrated and still not better because you've waiting six months to get medical treatment approved. Expect to wait weeks, maybe even months for them to figure out what they're going to do with your car. If it's a total loss, expect to not get enough money to put a down payment on a new car. Also expect to find a new car in less than 72 hours after they give you a dollar figure, because they're going to yank the rental car out from under your feet (that's if they even gave you one at all). They'll bombard you with insurance jargon, threaten you, and use any little detail they can to deny you coverage or treatment. It doesn't matter how many doctors you've seen, how much evidence you have for what's happening to you, they will do everything on their own watch and at the advice of underqualified family doctors with little to no experience. It is a total nightmare. Hopefully you don't develop a psychiatric condition from the stress and anxiety you're sure to have every single time you hear your adjuster's name. Your first call when you get into an accident should be to a lawyer before you even open a claim with these crooks. As soon as my two year ordeal with them is over, I'll be switching insurance companies.

This is by far the worst insurance company I have ever been with. Someone hit me recently. I let the adjuster know I was leaving the country and I needed to know what was going on. He said he would let me know within the week. I heard nothing. Called three times and left two emails with no response. I called and had it escalated and he miraculously called me the next day. He told me they still had no decision about whether my car would be deemed a total loss (three weeks after the accident and an estimate was done at the very beginning of the claim). He said he would let me know by the next day. Heard nothing for three more days. Called today to say it's a total loss and stop driving it right now. Told a rental car would be provided within fifteen minutes they would call me. Two hours later no call. Called adjuster and he didn't answer. Office is now closed, I have no rental and can't drive my car.....Guess I have to cancel work. I pay good money for my insurance, and an accident that wasn't even my fault has now put me out because my own insurance company is lazy and incompetent.

First of all, I'm not sure how far this review will reach out to or if Aviva will even care about this but I need to write this because our family members are furious. On June 1, 2014 around 3pm, our mom's Sante Fe was parked on 17 Avenue 9A Street S.W., My brother and I came back to a car with a broken bumper snapped in half. There were several witnesses on site telling us that a black Ford F150 truck lost balance and his truck hit the left side of our bumper and because of its strong force, the bumper was snapped off. Thankfully, the guy left his phone number so we contacted him and tried to contact Aviva, which is his insurance. Despite our busy working schedule and needing a drivable car (I'm sure you get pulled over by a police if you drive in an unstable vehicle), both me and my brother tried calling Aviva about 50 times and there were no answers. My brother finally got a hold of the appraisal person, his name is Lyle, and he came to look at the car on June 12th, 2014 and told us Aviva will not cover any costs for replacing the broken bumper because he "magically" knew there were previous damages. For all we know, we had a little dent on the right side of our bumper which didn't cause issues or affect us in any way to drive the car. After arguing, he finally said he'll quote it for $500.00 to get the bumper replaced and wrote it down as a "drivable" car when we clearly can't drive it with that condition and refused to pay for a towing cost telling us to drive it to the body shop ourselves. My other brother works at a dealership and it's costing us at least $1000.00 for the replacement. First of all, Lyle was very rude to my brother Paul talking on the phone and Second of all, even if there were previous damages, we would like our old bumper back to how it was with a dent on the right for all we care. We drove this car with a bumper and now because of a truck hitting it off, we now have a car without a bumper. (Was drivable and now Not drivable) Third, it took forever for us to rent a car in the meanwhile (while we were waiting for Aviva to pick up their calls), we can't even get a hold of the adjuster Laura or her subsitute Lauren to confirm on the rental fees being covered by Aviva. I'm worried that Aviva will just put that cost on us in the end even though they reserved the car for us to use in the beginning. I believe we should be covered in full for this replacement of the broken bumper and we should not have to call you a million times to speak to any of you. This whole incident was not our fault and I don't feel that we should have to go through so much trouble. This may be just one of your claims or issues you have to deal with out of many, but to us, this has been a very stressful issue that we probably will not be able to forget even down the road in the future. I'm not the person to write reviews or complain about things often but this incident is giving me nightmares and I hate seeing our family stressed because it has been a difficult journey from the beginning. I hope someone reaches out to me regarding this matter and please step up to be a better company. Thank you.

Aviva uses a lot of brokers to sell their policies. The brokers will promise you everything to get you to sign in with them, however once you sign in and you get the policy papers, you'll find some changes than what the broker promised.

Overall quality of service is poor and they will definitely exhaust you first before they see all the mistakes they have done on 1 claim. If your vehicle can be fixed in 2 days, it'll take 2 weeks considering the amount of time it takes them to take care of a claim.

Also, if you have taken a rental, they will try to make you pay for some of it as their excuse is that the car could have been fixed in shorter period of time if you pay for it then bill them the charges.

Furthermore, It's exhausting to keep talking to an insurance company where all their rules and policies, none of it has any common sense or follows their written policy agreement. At the end of the day, they blame everything on the brokers and advise you to talk to your broker.

I am having a worse experience with Aviva. They have very bad customer service. My car was stolen three days ago and I reported to cops and provided them with a police report and video of the stolen car but they are not offering me a rental car. They say: "Your case is being investigated we can't give you a rental car!" It is garbage insurance! Their staff are super rude and my adjuster is telling me: "We can’t give a rental car as we don’t have the authority at the moment as your case has some block." My adjuster is not picking my calls and not replying to my emails. I told them that it is Covid 19 and I paid insurance every month and now it is your time to assist me and provide me with a rental car at least! But they are very rude... They don’t even know how to deal with their customers. I have full coverage but they are giving me a very hard time... Most of my family members are using Aviva Insurance. I told them they are doing this to me and don’t give you coverage when you need them... Especially in this Covid -19, they should not do that! I have two years old daughter and my ongoing health is not good... I am already in severe stress because of my car loss but Aviva Insurance giving me more stress.